Strategic Healthcare Client Success Lead

EMS|MC; North Carolina; Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

Discretionary bonus

Retirement plan

Health coverage

Paid time off

Job summary

EMS|MC is seeking a Client Success Executive II to independently manage a portfolio of healthcare clients, driving satisfaction, retention, and financial performance through revenue cycle expertise and data-driven analysis.

You will collaborate cross-functionally to deliver measurable business outcomes, lead client meetings, and provide guidance on renewal strategies. Strong communication, analytical, and relationship-management skills are essential for success.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field.
• 3–6 years of experience in client success, account management, or healthcare revenue cycle-related roles.
• Working knowledge of healthcare billing, reimbursement, and regulatory compliance concepts.
• Strong analytical, presentation, and relationship-management skills with the ability to communicate insights effectively.

Responsibilities

• Manage a balanced portfolio of assigned client accounts with varying service scopes and engagement requirements.
• Apply EMS billing and account management knowledge to support client performance, issue resolution, and financial outcomes.
• Resolve client escalations independently, involving leadership when necessary based on impact and risk.
• Proactively identify risks, trends, and opportunities within assigned client accounts.
• Lead client meetings, presentations, and business reviews by setting agendas and driving action plans.

Skills

Analytical skills

Presentation skills

Relationship management

Independent judgment

Education

Bachelor’s degree in Business Administration, Healthcare Administration, or related field

Tools

Salesforce

Smartsheet

MS Project

Job description

EMS|MC is seeking a Client Success Executive II to independently manage a portfolio of healthcare clients, driving satisfaction, retention, and financial performance through revenue cycle expertise and data-driven analysis.

You will collaborate cross-functionally to deliver measurable business outcomes, lead client meetings, and provide guidance on renewal strategies. Strong communication, analytical, and relationship-management skills are essential for success.