Strategic IT Client Success Leader

ADVANCED NETWORK MANAGEMENT INC; Clayton (NM); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)

Paid Time Off

Flexible Spending Account

Employee Recognition Rewards

Career training

Job summary

ANM is seeking a Senior Client Success Manager to join our expert team. This role focuses on retaining and growing client accounts, acting as a trusted advisor and aligning managed services with client goals, while coordinating with internal teams to improve service delivery.

You will manage client health, drive renewals, oversee onboarding and offboarding, and deliver regular business reviews. The ideal candidate has 5+ years in client-facing roles, outstanding communication, and a proven

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of experience in client-facing roles.
• Excellent verbal and written communication skills.
• Ability to work collaboratively as part of a team.
• Ability to work independently with minimal direction.
• Project management experience; strong analytical skills including Excel and PowerPoint.
• Strong presentation skills a must; development and presentation of content.
• Ability to manage multiple sites, people and projects simultaneously while meeting deadlines.
• Knowledge of IT services, products, and IT consulting.
• Strong interpersonal and organizational skills with a high attention to detail and sense of urgency.

Responsibilities

• Support Managed Services client relationships: Develop trust and a healthy relationship with your clients and serve as one of the main points of contact.
• Ensure the delivered services align with the client’s business goals and requirements; bridge gaps with internal teams as needed.
• Provide regular updates to clients and develop open communication paths; facilitate excellent client service and business development opportunities.
• Assist in driving internal initiatives to the client – tools usage, survey responses, etc.
• Manage clients’ health and create corrective steps as needed.
• Be the client’s trusted advocate & build trust: act as escalation resource and drive continuous improvement.
• Create and present business reviews with the client to align services with goals and expectations.
• Coordinate service delivery and expansion: identify opportunities for expansion, manage renewals, and scoping of new opportunities.
• Manage the client life cycle and onboarding/offboarding of services; monitor KPI’s and SLAs.
• Internal Operations: maintain client documentation and handle High-Priority incidents.

Skills

Client-facing

Communication

Team collaboration

Project management

Excel

PowerPoint

Presentation skills

Multi-site management

IT services knowledge

Interpersonal skills

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

Salesforce

ScienceLogic

Job description

ANM is seeking a Senior Client Success Manager to join our expert team. This role focuses on retaining and growing client accounts, acting as a trusted advisor and aligning managed services with client goals, while coordinating with internal teams to improve service delivery.

You will manage client health, drive renewals, oversee onboarding and offboarding, and deliver regular business reviews. The ideal candidate has 5+ years in client-facing roles, outstanding communication, and a proven