Strategic Healthcare Client Success Leader

Quantum Health, Inc.; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

401(k) match

Remote friendly

Unlimited PTO

Job summary

CirrusMD seeks a Client Success Executive to orchestrate retention and growth across key client accounts. You will drive adoption, manage onboarding and ongoing support, and partner with Sales to expand membership and utilization. Strong healthcare client management and executive communication are essential.

The role emphasizes value realization, ROI reporting, and cross-functional collaboration with Product, Marketing, and Support to deliver measurable outcomes for enterprise customers.

Qualifications

• Bachelor's degree in business or equivalent experience.
• 5–7+ years of healthcare industry experience in client success, account management, or related areas.
• Proven ability to drive client outcomes and revenue growth with executive-level relationships.
• Strong presentation, communication, and stakeholder management skills.

Responsibilities

• Serve as the primary contact for assigned large accounts and manage day-to-day communications with client stakeholders.
• Identify opportunities for account growth including product upsell and cross-sell to increase utilization.
• Lead onboarding, implementation and adoption, hitting go-live timelines and training goals.
• Develop strategic account plans and conduct business reviews to optimize ROI and platform value.
• Monitor client health and performance metrics; communicate insights to internal teams and clients.

Skills

Client relationships

Healthcare industry

CRM systems (Salesforce)

Executive communication

Travel up to 25%

Education

Bachelor's degree in business or equivalent

Tools

Salesforce

Job description

CirrusMD seeks a Client Success Executive to orchestrate retention and growth across key client accounts. You will drive adoption, manage onboarding and ongoing support, and partner with Sales to expand membership and utilization. Strong healthcare client management and executive communication are essential.

The role emphasizes value realization, ROI reporting, and cross-functional collaboration with Product, Marketing, and Support to deliver measurable outcomes for enterprise customers.