Senior Strategic Client Success Leader

Quantum Health, Inc.; Charlotte (NC); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive base and incentive pay

Comprehensive health benefits (medical

401(k) with employer match

Paid time off and holidays

Tuition reimbursement and professional

Job summary

Quantum Health, Inc. is seeking a Senior Client Success Executive to serve as a trusted partner, guiding executive stakeholders toward deeper investment and long-term impact. You will lead client engagements, ensure adoption, and drive growth while collaborating across Sales, Product, and Marketing teams.

The role focuses on measurable value realization, renewal efficiency, and strategic account planning, with hybrid/remote flexibility and nationwide scope in the United States.

Qualifications

• Education: Bachelor's degree in business or equivalent experience.
• Proven experience in client success, account management, or customer experience, with a focus on driving client outcomes and revenue growth.
• Strong relationship-building and communication skills, capable of working with a variety of client stakeholders, including executives.
• Experience in managing complex client accounts and coordinating across multiple departments.
• A results-driven mindset, with a focus on client retention, growth, and overall satisfaction.
• Experience with Salesforce, CPQ and ServiceNow.
• Analytical thinking and problem-solving skills to proactively address client challenges.
• Proficient with AI tools, such as ChatGPT and/or CoPilot.
• Maintains rigorous Salesforce data integrity and information flow across teams.

Responsibilities

• Client Value Realization: Work with clients to ensure measurable value aligned with goals.
• Client Relationship Management: Primary contact for key accounts and stakeholders.
• Onboarding & Adoption: Lead onboarding and drive product adoption with training and best practices.
• Client Growth & Upselling: Identify opportunities for account growth and cross-sell.
• Retention & Renewal Management: Proactively manage renewals and minimize churn.
• Client Health & Engagement Insights: Monitor engagement and outcomes to anticipate needs.
• Strategic Account Planning: Develop success plans with new offerings for mutual growth.
• Performance Metrics & Storytelling: Track adoption, satisfaction, and value.
• Proactive Guidance & Support: Advise clients on change and new capabilities.
• Cross Functional Collaboration: Coordinate with Sales, Product, Marketing, Consulting.
• Voice of the Client: Synthesize insights to inform product and enablement.
• Internal Change Champion: Promote adoption of new products internally.

Skills

Relationship-building

Executive stakeholder management

Account management

Cross-functional collaboration

Strategic thinking

Communication skills

Travel willingness

Education

Bachelor's degree in business or equivalent experience

Tools

Salesforce

CPQ

ServiceNow

Job description

Quantum Health, Inc. is seeking a Senior Client Success Executive to serve as a trusted partner, guiding executive stakeholders toward deeper investment and long-term impact. You will lead client engagements, ensure adoption, and drive growth while collaborating across Sales, Product, and Marketing teams.

The role focuses on measurable value realization, renewal efficiency, and strategic account planning, with hybrid/remote flexibility and nationwide scope in the United States.