Strategic Client Success Executive (Remote)

Quantum Health, Inc.; Boise (ID); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Unlimited PTO / Vacation

Remote friendly

401(K) + match

Healthcare benefits

Job summary

CirrusMD seeks a Client Success Executive to nurture relationships with large healthcare clients and to drive retention and upsell opportunities across an assigned book of business. You will collaborate with Sales, Product, and Marketing to maximize value and adoption of CirrusMD’s platform.

The role emphasizes proactive client management, data-driven decisions, and strategic account planning to achieve utilization and revenue goals, while maintaining executive-level relationships.

Qualifications

• Bachelor’s degree in business or equivalent experience.
• 5–7+ years of healthcare industry experience in client success or related field.
• Proven ability to drive client outcomes and revenue growth with executive relationships.
• Experience with cross-functional collaboration and strategic account planning.

Responsibilities

• Manage onboarding and implementation to hit go-live timelines and drive adoption.
• Own renewals, retention, and upsell opportunities across assigned accounts.
• Develop and maintain strategic account plans for growth and retention.
• Deliver ROI-focused business reviews and report key metrics to stakeholders.
• Present product updates, roadmap insights, and lead client site visits.

Skills

Bachelor’s degree

Healthcare relationships

Executive relationship management

Salesforce / CRM

Client success strategy

Cross-functional collaboration

Data-driven decision making

Travel up to 25%

Education

Bachelor’s degree in business or equivalent

Tools

Salesforce

Job description

CirrusMD seeks a Client Success Executive to nurture relationships with large healthcare clients and to drive retention and upsell opportunities across an assigned book of business. You will collaborate with Sales, Product, and Marketing to maximize value and adoption of CirrusMD’s platform.

The role emphasizes proactive client management, data-driven decisions, and strategic account planning to achieve utilization and revenue goals, while maintaining executive-level relationships.