Strategic Client Success Executive for Healthcare Growth

Quantum Health, Inc.; Baltimore (MD); Remoto; USD 90.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Remote friendly

401(k) with company match

Paid parental leave

Unlimited PTO

Descrizione del lavoro

CirrusMD is hiring a Client Success Executive to maintain exceptional client relationships, drive retention and growth across a book of business, and lead initiatives that maximize value from the CirrusMD platform. You will manage day-to-day client interactions, coordinate with Sales and Product teams, and guide adoption with training and best practices.

The ideal candidate has 5–7+ years in healthcare client success or related roles, strong executive communication skills, and a track record of

Competenze

• Bachelor's degree in business or equivalent experience.
• 5–7+ years of healthcare industry experience in client success, account management, consulting, sales, or other applicable area; successful selling and/or account management experience in healthcare services required.
• Proven experience driving client outcomes and revenue growth, with executive-level relationship management experience.
• Demonstrated ability to meet and exceed goals, and to work and manage clients independently.
• Strong relationship-building, listening, and communication skills, capable of working with a variety of client stakeholders, including executives.
• Experience managing large, complex client accounts and coordinating across multiple departments.
• Ability to conduct executive-level presentations, facilitate group discussions, and deliver engaging product demonstrations.
• Technically astute, with the ability to lead IT and other product-related discussions.
• Analytical thinking, data-driven decision making, and strong problem-solving skills to proactively address client challenges.
• A professional, resourceful, and results-driven style; well organized, detail oriented, and able to take initiative and manage multiple projects at a time.
• Proficiency with CRM systems and client success platforms such as Salesforce.
• Hands-on, strong team player, and fully accountable for delivering agreed-upon performance metrics.
• Ability to travel up to 25% — cyclical depending on client needs.
• Protect and take care of our company and member's data every day by committing to work within our company ethics and policies.
• Experience with self-insured employers
• Experience working with national broker and consulting houses

Mansioni

• Client Value Realization: Work closely with clients to understand objectives and ensure measurable value from CirrusMD.
• Client Relationship Management: Serve as the primary contact for large strategic accounts and maintain executive-level relationships.
• Onboarding, Implementation & Adoption: Manage onboarding and go-live timelines; drive adoption through training and best practices.
• Expectation Setting: Set client expectations based on platform knowledge and contract terms.
• Client Growth & Upselling: Identify opportunities for account growth and partner with Marketing to increase utilization.
• Retention & Renewal Management: Proactively manage renewals and minimize churn.
• Strategic Account Planning: Develop plans for growth and retention; conceptualize new programs.
• Business Reviews & ROI Reporting: Deliver business reviews showing ROI and drive platform optimization.
• Client Health Monitoring: Track health metrics to surface opportunities for engagement and growth.
• Performance Metrics & Reporting: Monitor utilization, CSAT, membership growth, and revenue; report progress.

Conoscenze

Healthcare client success

Executive relationship management

Sales and upselling

CRM systems (Salesforce)

Communication and presentation

Cross-functional collaboration

Data-driven decision making

Travel up to 25%

Formazione

Bachelor's degree in business or equivalent experience

Strumenti

Salesforce

Descrizione del lavoro

CirrusMD is hiring a Client Success Executive to maintain exceptional client relationships, drive retention and growth across a book of business, and lead initiatives that maximize value from the CirrusMD platform. You will manage day-to-day client interactions, coordinate with Sales and Product teams, and guide adoption with training and best practices.

The ideal candidate has 5–7+ years in healthcare client success or related roles, strong executive communication skills, and a track record of