Remote Client Success Executive: Growth & Renewal Leader

Quantum Health; Austin (TX); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) + match

Remote friendly

Health insurance

Job summary

CirrusMD is redefining virtual care by connecting patients with licensed physicians in under a minute through a text-based or web app. The Client Success Executive will own retention and growth across an assigned book of business, driving value, adoption, and expansion for healthcare clients.

The role emphasizes proactive client engagement, cross-functional collaboration, and delivering measurable ROI; travel up to 25% is expected as needed.

Qualifications

• Bachelor's degree in business or equivalent experience.
• 5–7+ years of client success/account management in healthcare services.
• Proven ability to drive client outcomes and revenue growth with executive-level relationships.
• Strong presentation, communication and cross-functional collaboration skills.

Responsibilities

• Develop and retain exceptional relationships with internal and client partners to maximize value from CirrusMD.
• Identify upsell opportunities, grow membership/covered lives, and meet utilization goals.
• Manage day-to-day client communications and hit go-live timelines; drive adoption through training and ongoing support.
• Collaborate with Sales, Product, Marketing and Support to ensure a seamless client experience and timely RFP responses.

Skills

Executive-level relationship mgmt

CRM proficiency

Strong communication

Travel readiness

Education

Bachelor's degree in business or equivalent

Tools

CRM systems

Job description

CirrusMD is redefining virtual care by connecting patients with licensed physicians in under a minute through a text-based or web app. The Client Success Executive will own retention and growth across an assigned book of business, driving value, adoption, and expansion for healthcare clients.

The role emphasizes proactive client engagement, cross-functional collaboration, and delivering measurable ROI; travel up to 25% is expected as needed.