Strategic Healthcare Client Success Executive - Remote

Quantum Health, Inc.; Boston (MA); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation

Deeply subsidized health insurance

Unlimited PTO

401(k) with company match

Maternity & paternity leave

Remote friendly

Growth opportunities

Diverse, collaborative culture

Social events on-site & remote

Job summary

CirrusMD is hiring a Client Success Executive in Boston to strengthen relationships with large clients, drive retention, and identify opportunities for upselling within its physician-first care platform.

The role focuses on onboarding, adoption, and strategic account planning across multiple departments, with heavy emphasis on ROI and value realization for employer-based health programs. Remote-friendly, travel up to 25%.

Qualifications

• Bachelor's degree in business or equivalent experience.
• 5–7+ years in healthcare-related client success, account management, consulting, sales, or equivalent.
• Proven experience driving client outcomes and revenue growth with executive-level relationship management.
• Demonstrated ability to meet/exceed goals and manage multiple clients independently.
• Strong relationship-building, listening, and communication skills with executives.
• Experience managing large, complex client accounts and coordinating across departments.
• Ability to conduct executive-level presentations and product demonstrations.
• Technically adept to lead IT/product discussions.
• Analytical thinking and data-driven decision making.
• Organized, proactive, and detail-oriented with initiative.

Responsibilities

• Own retention and growth across an assigned book of business, identifying upsell opportunities.
• Manage day-to-day client communications and build relationships with client stakeholders up to the executive level.
• Oversee onboarding, implementation, and adoption to hit go-live timelines and drive product usage.
• Set proper client expectations based on product knowledge and contractual requirements.
• Develop strategic account plans for growth and retention and coordinate with Marketing on utilization.
• Create business reviews and ROI reports to optimize platform value.
• Monitor client health and key metrics to identify risks and opportunities.
• Lead cross-functional collaboration with Sales, Product, Marketing, and Support.

Skills

Healthcare client success

Executive relationship management

Strategic account management

Communication

Project management

Travel up to 25%

Data-driven decisions

Team collaboration

Education

Bachelor's degree in business or equivalent experience

Tools

Salesforce

CRM systems

Job description

CirrusMD is hiring a Client Success Executive in Boston to strengthen relationships with large clients, drive retention, and identify opportunities for upselling within its physician-first care platform.

The role focuses on onboarding, adoption, and strategic account planning across multiple departments, with heavy emphasis on ROI and value realization for employer-based health programs. Remote-friendly, travel up to 25%.