Strategic Client Solutions Partner

TikTok; New York (NY); On-site; USD 88,000 - 142,000; Full time

Job summary

TikTok in New York seeks a seasoned client services professional to drive strategy, optimize campaigns, and build test-and-learn frameworks linking marketing objectives to business outcomes.

You will manage post-sale relationships, review media plans, validate campaigns end-to-end in TikTok Ads Manager, and collaborate with product, measurement, and sales teams to grow revenue and deliver measurable impact.

Qualifications

• 5+ years in client services, account management, or campaign management in digital performance marketing.
• Solid understanding of digital media KPIs and how to optimize across awareness, consideration, and performance.
• Proven experience managing complex campaign portfolios across branding and performance advertisers, including multi-market coordination.
• Proficiency in campaign analytics and reporting tools (Excel, Thinkcell, dashboards).
• Detail oriented, analytical and a creative problem solver.

Responsibilities

• Act as a Consultant to clients and internal stakeholders.
• Operate as solutions partner for clients and agencies, covering product adoption, campaign strategy, and optimization to link marketing objectives to business outcomes.
• Stay current on product developments, market trends, vertical movements, and competitor activity to advise clients and internal teams with forward-looking recommendations.
• Build Test & Learn frameworks leveraging TikTok’s measurement solutions to demonstrate full-funnel business impact.
• Drive and facilitate the adoption and correct implementation of Pixels, SDKs, MMPs, and TikTok Shop integrations.
• Develop and deliver narratives, workshops, and business reviews to upskill clients, agencies, and cross-functional partners on TikTok solutions and best practices.
• Clearly articulate and establish the value of TikTok within the client’s media mix and long-term communication strategy.
• Manage and grow post-sale relationships with clients and agencies, serving as the technical and strategic point of contact.
• Review and challenge media plans with actionable recommendations for success.
• Own end-to-end campaign execution checks: setup validation, creative QA, compliance.
• Monitor campaign delivery and provide real-time optimization suggestions.
• Lead conversations on Always On content strategies and performance campaigns, supporting revenue growth with Client Partnerships Managers.
• Compile, analyse, and present campaign data and insights through reports and audits.
• Prioritize operational tasks based on urgency and impact.
• Build trusting relationships with clients, agencies, and internal teams to deliver growth objectives.
• Navigate cross-functional teams effectively to engage the right product support.
• Champion product adoption and execute programs, packages, and betas.
• Share responsibility for account and opportunity planning with sales.
• Track and report on revenue impact tied to campaign activities.
• Contribute to knowledge sharing by creating case studies, playbooks, or internal learning sessions.

Skills

Client services

Campaign management

Ads platforms

Tools

Excel

Thinkcell

Dashboards

Job description

TikTok in New York seeks a seasoned client services professional to drive strategy, optimize campaigns, and build test-and-learn frameworks linking marketing objectives to business outcomes.

You will manage post-sale relationships, review media plans, validate campaigns end-to-end in TikTok Ads Manager, and collaborate with product, measurement, and sales teams to grow revenue and deliver measurable impact.