Strategic Client Solutions Manager - Media & Entertainment

TikTok; New York (NY); On-site; USD 80,000 - 126,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid parental leave

Job summary

TikTok is hiring a Client Solutions Manager in New York to cultivate strategic client partnerships and drive media strategies that align with client goals. You will guide day-to-day communications and educate clients on platform updates to optimize campaigns.

With 4+ years in client solutions or digital advertising, you will analyze data, coordinate with product and engineering teams, and uncover opportunities to grow revenue and performance for diverse brands on TikTok.

Qualifications

• 4+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.
• Proficiency in analyzing and utilizing data tools such as Excel, Data Studio.
• Ability to thrive in a fast-paced, rapidly evolving environment.

Responsibilities

• Cultivate and maintain strategic partnerships with clients, serving as a trusted advisor and key point of contact for day-to-day client communications.
• Develop and execute media strategies tailored to client goals.
• Leverage deep product expertise to help clients activate full-funnel strategies — from brand awareness to performance — ensuring TikTok’s solutions are effectively aligned to client objectives.
• Educate clients on TikTok’s products, platform updates, and best practices to drive campaign success.
• Analyze campaign data to identify strategic optimizations and upsell opportunities, and provide clients with proactive performance insights and actionable recommendations.
• Coordinate cross-functional teams and resources to deliver on long-term account plans and strategic client initiatives.
• Diagnose and troubleshoot client issues alongside cross-functional teams, such as Product and Engineering.

Skills

Client solutions

Account management

Digital advertising

AdTech

Tools

Excel

Data Studio

Job description

TikTok is hiring a Client Solutions Manager in New York to cultivate strategic client partnerships and drive media strategies that align with client goals. You will guide day-to-day communications and educate clients on platform updates to optimize campaigns.

With 4+ years in client solutions or digital advertising, you will analyze data, coordinate with product and engineering teams, and uncover opportunities to grow revenue and performance for diverse brands on TikTok.