Strategic Client Solutions Partner

TikTok; Los Angeles (CA); Sur place; USD 76 000 - 120 000; Plein temps

Résumé du poste

TikTok is seeking an Industry Operations professional in Los Angeles to lead high‑touch client service, deliver vertical marketing solutions, and drive revenue growth through strategic education and collaboration across product, measurement, and agencies.

You will foster cross‑functional partnerships, develop evidence‑based campaigns, validate setup and tracking, and provide actionable optimization recommendations to achieve business objectives.

Qualifications

• 5+ years in client services, account management, or campaign management in digital performance marketing.
• Solid understanding of digital media KPIs and how to optimize against them across awareness, consideration, and performance objectives.
• Proven experience managing complex campaign portfolios across branding and performance advertisers, including multi‑market coordination.
• Proficiency in campaign analytics and reporting tools (Excel, Thinkcell, dashboards), with ability to extract actionable insights from platform data.
• Detail‑oriented, analytical and a creative problem solver

Responsabilités

• Act as a Consultant to clients and internal stakeholders.
• Operate as solutions partner for clients and agencies, covering product adoption, campaign strategy, and optimization to link marketing objectives to business outcomes.
• Stay current on product developments, market trends, vertical movements, and competitor activity to advise clients and internal teams with forward‑looking recommendations.
• Build Test & Learn frameworks leveraging TikTok’s measurement solutions to demonstrate full‑funnel business impact.
• Drive and facilitate the adoption and correct implementation of Pixels, SDKs, MMPs, and TikTok Shop integrations, ensuring technical accuracy and functionality.
• Develop and deliver narratives, workshops, and business reviews to upskill clients, agencies, and cross‑functional partners on TikTok solutions and best practices.
• Clearly articulate and establish the value of TikTok within the client’s media mix and long‑term communication strategy.
• Manage and grow post‑sale relationships with clients and agencies, serving as the technical and strategic point of contact.
• Review and challenge media plans with a hands‑on perspective, providing actionable recommendations for success.
• Own end‑to‑end campaign executional checks: campaign setup validation in TikTok Ads Manager, creative QA, and compliance.
• Proactively monitor campaign delivery and make real‑time optimization suggestions, ensuring correct pacing, efficient budget allocation, and achievement of performance objectives.
• Lead conversations on Always On content strategies and performance campaigns, supporting revenue growth in partnership with Client Partnerships Managers.
• Compile, analyse, and present campaign data and insights through reports and account audits, including identifying delivery issues, performance bottlenecks, and optimization opportunities.
• Prioritize operational tasks based on urgency and impact, balancing technical troubleshooting with client‑facing needs.
• Build trusting relationships with clients, agencies, and internal cross‑functional teams to deliver on growth objectives.
• Navigate cross‑functional teams effectively, knowing which technical or product support teams to engage for specific campaign challenges.
• Champion product adoption and lead the execution of programs, packages, and betas aligned with company and market priorities.
• Share responsibility for account and opportunity planning, working with sales to design client‑centric strategies.
• Track and report on revenue impact tied to campaign activities, demonstrating accountability both individually and as part of the team.
• Contribute to knowledge sharing across Client Solutions Teams by creating case studies, playbooks, or internal learning sessions from hands‑on campaign and market experience.

Connaissances

Client services

Campaign management

Digital marketing

Analytics tools

Attention to detail

Outils

Excel

Thinkcell

Dashboards

Description du poste

TikTok is seeking an Industry Operations professional in Los Angeles to lead high‑touch client service, deliver vertical marketing solutions, and drive revenue growth through strategic education and collaboration across product, measurement, and agencies.

You will foster cross‑functional partnerships, develop evidence‑based campaigns, validate setup and tracking, and provide actionable optimization recommendations to achieve business objectives.