Retail Ad Solutions Lead

TikTok Inc.; Los Angeles (CA); On-site; USD 76,000 - 135,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid parental leave

Short-term disability insurance

Long-term disability insurance

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

Paid personal time

Job summary

TikTok is seeking a Client Solutions Manager for Retail within Global Business Solutions in Los Angeles. You will cultivate client partnerships, craft media strategies, and guide campaigns from brand awareness to performance, while leveraging product expertise to align TikTok solutions with client goals.

Ideal candidates have 4+ years in client solutions or related fields, strong data skills with Excel and Data Studio, and thrive in a fast-paced environment.

Qualifications

• 4+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.
• Proficiency in analyzing and utilizing data tools such as Excel and Data Studio.
• Ability to thrive in a fast-paced, rapidly evolving environment.

Responsibilities

• Cultivate and maintain strategic partnerships with clients, serving as a trusted advisor and key point of contact for day-to-day client communications.
• Develop and execute media strategies tailored to client goals.
• Leverage deep product expertise to help clients activate full-funnel strategies, from brand awareness to performance, ensuring TikTok’s solutions are effectively aligned to client objectives.
• Educate clients on TikTok’s products, platform updates, and best practices to drive campaign success.
• Analyze campaign data to identify strategic optimizations and upsell opportunities, and provide clients with proactive performance insights and actionable recommendations.
• Coordinate cross-functional teams and resources to deliver on long-term account plans and strategic client initiatives.
• Diagnose and troubleshoot client issues alongside cross-functional teams, such as Product and Engineering.

Skills

Client solutions

Account management

Digital advertising

AdTech

Data analysis

Excel

Data Studio

Fast-paced environment

Tools

Excel

Data Studio

Job description

TikTok is seeking a Client Solutions Manager for Retail within Global Business Solutions in Los Angeles. You will cultivate client partnerships, craft media strategies, and guide campaigns from brand awareness to performance, while leveraging product expertise to align TikTok solutions with client goals.

Ideal candidates have 4+ years in client solutions or related fields, strong data skills with Excel and Data Studio, and thrive in a fast-paced environment.