Strategic Client Solutions Manager - CPG AdTech

TikTok Inc.; New York (NY); On-site; USD 80,000 - 126,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Paid parental leave

Disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

Paid sick days

Paid Personal Time

Job summary

TikTok Inc. in New York is seeking an experienced client solutions professional to drive strategic partnerships and serve as a trusted advisor to major brands.

You will develop media strategies, enable full-funnel campaigns, and educate clients on platform updates to optimize performance. Responsibilities include analyzing campaign data, identifying optimizations, coordinating with Product and Engineering, and upselling opportunities within long-term account plans.

Qualifications

• 4+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.
• Proficiency in analyzing and utilizing data tools such as Excel, Data Studio.
• Ability to thrive in a fast-paced, rapidly evolving environment.
• Must be willing to work in New York

Responsibilities

• Cultivate and maintain strategic partnerships with clients, serving as a trusted advisor and key point of contact for day-to-day client communications.
• Develop and execute media strategies tailored to client goals.
• Leverage deep product expertise to help clients activate full-funnel strategies - from brand awareness to performance - ensuring TikTok's solutions are effectively aligned to client objectives.
• Educate clients on TikTok's products, platform updates, and best practices to drive campaign success.
• Analyze campaign data to identify strategic optimizations and upsell opportunities, and provide clients with proactive performance insights and actionable recommendations.
• Coordinate cross-functional teams and resources to deliver on long-term account plans and strategic client initiatives.
• Diagnose and troubleshoot client issues alongside cross-functional teams, such as Product and Engineering.

Skills

Client solutions experience

Data analysis

Data-driven decision making

Adaptability in fast-paced env

Tools

Excel

Data Studio

Job description

TikTok Inc. in New York is seeking an experienced client solutions professional to drive strategic partnerships and serve as a trusted advisor to major brands.

You will develop media strategies, enable full-funnel campaigns, and educate clients on platform updates to optimize performance. Responsibilities include analyzing campaign data, identifying optimizations, coordinating with Product and Engineering, and upselling opportunities within long-term account plans.