Strategic Client Services Lead - Retail & CPG Growth

Infosys; Atlanta (GA); On-site; USD 180,000 - 240,000; Full time

Job summary

Infosys is seeking a Senior Manager Client Services to support a large portfolio of retail and CPG accounts within the CRL Practice. The role oversees client interfaces, builds an account plan, and directs client management activities based on the account plan.

The SMCS will lead proposals, collaborate across units to develop and launch solutions, and guide pre-sales and sales efforts while ensuring successful implementation and continuous improvement.

Qualifications

• Bachelor's degree or foreign equivalent required; 15+ years of experience in consulting and industry solutions.
• Knowledge of retail, CPG and consumer industry go-to-market solutions.
• Strong leadership, interpersonal, communication and presentation skills.
• Experience with vertical service offering creation, proposals and leading presentations.
• Experience in a Global Delivery Model.
• Authorized to work in the United States without visa sponsorship (no immigration sponsorship available).

Responsibilities

• Assess industry trends, customer needs and Infosys capabilities to identify vertical solutions for consumer product customers.
• Manage client relationships and develop a portfolio up to $50M++.
• Develop and present solutions and roadmaps for service offerings.
• Collaborate with relevant units to develop and launch offerings.
• Collaborate with sales and account teams to bring offerings to market.
• Orchestrate pre-sales and sales processes to close deals.
• Provide oversight during implementation and feed learnings back to improve offerings.

Job description

Infosys is seeking a Senior Manager Client Services to support a large portfolio of retail and CPG accounts within the CRL Practice. The role oversees client interfaces, builds an account plan, and directs client management activities based on the account plan.

The SMCS will lead proposals, collaborate across units to develop and launch solutions, and guide pre-sales and sales efforts while ensuring successful implementation and continuous improvement.