Retail Client Services Lead - Growth & Delivery

Infosys; Boston (MA); On-site; USD 100,000 - 187,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Long-term/Short-term Disability

401(k) plan

Job summary

Infosys is seeking an Associate Manager, Client Services for its Retail vertical. The individual will lead all client interactions within the assigned account scope and, in collaboration with the Client Partner or Senior Client Partner, develop the account plan for effective client management.

Usually, an Associate Manager, Client Services handles a single account or part of a large account with a P&L of up to $10-30 million and will drive the opportunity lifecycle from Prospect to Close while

Qualifications

• Bachelor’s degree or foreign equivalent required; 7+ years experience with strong sales/relationship management.
• Significant business development and project management experience.
• Experience in the Retail industry/vertical.
• Authorized to work in the United States without employer sponsorship.

Responsibilities

• Client relationship management and business development: lead client relationships, build a portfolio up to $10-30M, lead the opportunity management cycle: Prospect-Evaluate-Propose-Close.
• Client delivery assurance: collaborate with all delivery partners involved to ensure fulfillment of all commitments to the client.
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

Skills

Relationship management

Sales experience

Account management

CXO engagement

Proposal presentations

Leadership

Education

Bachelor’s degree or foreign equivalent

Job description

Infosys is seeking an Associate Manager, Client Services for its Retail vertical. The individual will lead all client interactions within the assigned account scope and, in collaboration with the Client Partner or Senior Client Partner, develop the account plan for effective client management.

Usually, an Associate Manager, Client Services handles a single account or part of a large account with a P&L of up to $10-30 million and will drive the opportunity lifecycle from Prospect to Close while