Strategic Client Relationship Manager - Financial Services

Voya Financial, Inc.; Hartford (CT); On-site; USD 89,000 - 118,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial, Inc. is seeking a skilled professional to manage all aspects of sponsored plans and build strong client relationships, supporting profitability. The role involves high engagement with complex plans, coordination with cross-functional teams, and active participation in sponsor calls.

Candidate should have 5+ years in financial services, strong customer service, and the ability to manage sensitive client relationships. Travel to client meetings may be required.

Qualifications

• High School Diploma or GED required.
• 5+ years of experience in the financial services industry.
• Strong customer service experience and skills.
• Experience managing highly sensitive and at-risk client relationships.
• Bachelor’s degree in Business Administration or equivalent (preferred).

Responsibilities

• Ensure seamless day-to-day operations and timely delivery of periodic processing events.
• Apply operational best practices to ensure plans run efficiently and meet specific client needs.
• Enhance service delivery by managing risk and improving efficiency and quality.
• Serve as a liaison between internal and external partners supporting plan operations, including Central Services, Customer Contact Center, Compliance, Financial Control, Pricing & Trading, and Trust.
• Actively participate in sponsor calls and meetings.
• Support sales opportunities, including participation in onsite presentations.
• Travel as needed to attend client meetings.

Skills

Customer service

Relationship management

Communication

Problem solving

Education

High School Diploma or GED

Bachelor’s degree in Business Administration or equivalent

Job description

Voya Financial, Inc. is seeking a skilled professional to manage all aspects of sponsored plans and build strong client relationships, supporting profitability. The role involves high engagement with complex plans, coordination with cross-functional teams, and active participation in sponsor calls.

Candidate should have 5+ years in financial services, strong customer service, and the ability to manage sensitive client relationships. Travel to client meetings may be required.