Senior Client Relationship Manager – Financial Services

Voya Financial, Inc.; Windsor (CT); On-site; USD 89,000 - 118,000; Full time

Benefits offered by this job

Health, dental, vision & life保险

401(k) with company match

Retirement plan contribution

Tuition reimbursement

Paid time off & holidays

Volunteer time off

Job summary

Voya Financial, Inc. is seeking a seasoned professional to manage all aspects of sponsored plans, building strong client relationships and supporting profitability.

You will engage with sponsors, coordinate with Central Services, Compliance, and other teams, and participate in onsite presentations to support sales opportunities. This role emphasizes operational excellence, risk management, and delivering high-quality service to complex client portfolios.

Qualifications

• High School Diploma or GED is required.
• 5+ years of experience in the financial services industry.
• Strong customer service experience and skills.
• Experience managing highly sensitive and at-risk client relationships.
• Bachelor’s degree in Business Administration or equivalent.

Responsibilities

• Ensure seamless day-to-day operations and timely delivery of periodic processing events.
• Apply operational best practices to ensure plans run efficiently and meet client needs.
• Enhance service delivery by managing risk and improving efficiency and quality.
• Serve as a liaison between internal and external partners supporting plan operations, including Central Services, Customer Contact Center, Compliance, Financial Control, Pricing & Trading, and Trust.
• Actively participate in sponsor calls and meetings.
• Support sales opportunities, including participation in onsite presentations.

Skills

Customer service

Client relationships

Financial services

Education

High School Diploma or GED

Bachelor’s degree

Job description

Voya Financial, Inc. is seeking a seasoned professional to manage all aspects of sponsored plans, building strong client relationships and supporting profitability.

You will engage with sponsors, coordinate with Central Services, Compliance, and other teams, and participate in onsite presentations to support sales opportunities. This role emphasizes operational excellence, risk management, and delivering high-quality service to complex client portfolios.