Strategic Client Relations Lead

Voya Financial, Inc.; Springfield (MA); Sur place; USD 89 000 - 118 000; Plein temps

Résumé du poste

Voya Financial, Inc. is seeking a seasoned operations leader to manage all aspects of specific sponsored plans and nurture strong client relationships. The role requires handling larger, complex plans with high engagement and operational expertise.

You will ensure day-to-day processing events are delivered on time, apply best practices, and manage risk to improve efficiency and quality. Travel to client meetings and onsite presentations may be required.

Qualifications

• High School Diploma or GED required.
• 5+ years of experience in the financial services industry.
• Strong customer service experience and skills.
• Experience managing highly sensitive and at-risk client relationships.
• Bachelor’s degree in Business Administration or equivalent.

Responsabilités

• Ensure seamless day-to-day operations and timely delivery of periodic processing events.
• Apply operational best practices to ensure plans run efficiently and meet specific client needs.
• Enhance service delivery by managing risk and improving efficiency and quality.
• Serve as a liaison between internal and external partners supporting plan operations, including Central Services, Customer Contact Center, Compliance, Financial Control, Pricing & Trading, and Trust.
• Actively participate in sponsor calls and meetings.
• Support sales opportunities, including participation in onsite presentations.
• Travel as needed to attend client meetings.

Connaissances

Customer Focused

Critical Thinking

Team Mentality

Business Acumen

Learning Agility

Formation

Bachelor's degree in Business Administration or equivalent

High School Diploma or GED

Description du poste

Voya Financial, Inc. is seeking a seasoned operations leader to manage all aspects of specific sponsored plans and nurture strong client relationships. The role requires handling larger, complex plans with high engagement and operational expertise.

You will ensure day-to-day processing events are delivered on time, apply best practices, and manage risk to improve efficiency and quality. Travel to client meetings and onsite presentations may be required.