Senior Client Relations & Operations Leader

Voya Financial, Inc.; Massachusetts; Hybrid; USD 89,000 - 118,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial, Inc. is seeking a seasoned professional to manage all aspects of sponsored plans, build strong client relationships, and support profitability. The role involves complex engagements, cross‑functional collaboration, and operational excellence.

You will ensure timely processing, apply best practices, and liaise with internal teams and sponsors. Travel to client meetings may be required, with a focus on service quality and risk mitigation.

Qualifications

• High School Diploma or GED required.
• 5+ years of experience in the financial services industry.
• Strong customer service experience and skills.
• Experience managing highly sensitive and at‑risk client relationships.

Responsibilities

• Ensure seamless day-to-day operations and timely delivery of periodic processing events.
• Apply operational best practices to ensure plans run efficiently and meet specific client needs.
• Enhance service delivery by managing risk and improving efficiency and quality.
• Serve as a liaison between internal and external partners supporting plan operations, including Central Services, Customer Contact Center, Compliance, Financial Control, Pricing & Trading, and Trust.
• Actively participate in sponsor calls and meetings.
• Support sales opportunities, including participation in onsite presentations.

Skills

Customer Focused

Critical Thinking

Team Mentality

Business Acumen

Learning Agility

Education

Bachelor’s degree in Business Administration or equivalent

Job description

Voya Financial, Inc. is seeking a seasoned professional to manage all aspects of sponsored plans, build strong client relationships, and support profitability. The role involves complex engagements, cross‑functional collaboration, and operational excellence.

You will ensure timely processing, apply best practices, and liaise with internal teams and sponsors. Travel to client meetings may be required, with a focus on service quality and risk mitigation.