Client Relationship Manager

Voya Financial, Inc.; Northern (KY); Hybrid; USD 89,000 - 118,000; Full time

Benefits offered by this job

Health, dental, vision, and life plans

401(k) with company matching

Tuition reimbursement

Paid time off and holidays

Volunteer time

Job summary

Voya Financial, Inc. seeks a Senior Sponsor Operations Manager to oversee all aspects of selected sponsored plans and to build strong client relationships while supporting profitability.

The role requires extensive collaboration with internal teams and active sponsor engagement. Occasional travel for client meetings and onsite presentations is expected.

Qualifications

• High School Diploma or GED required.
• 5+ years of experience in the financial services industry.
• Strong customer service experience and skills.
• Experience managing highly sensitive and at-risk client relationships.

Responsibilities

• Ensure seamless day-to-day operations and timely delivery of processing events.
• Apply best practices to run plans efficiently and meet client needs.
• Enhance service delivery by managing risk and improving quality.
• Liaise between internal and external partners supporting plan operations.
• Participate in sponsor calls and meetings and travel as needed.

Skills

Customer Focused

Critical Thinking

Team Mentality

Business Acumen

Learning Agility

Education

High School Diploma or GED

Bachelor's degree

Job description

**Get to Know the Opportunity**Manages all aspects of specific sponsored plans while building and maintaining strong client relationships and supporting overall profitability. This role typically supports larger and/or more complex plans and customers, requiring a high level of client engagement and operational expertise.**The Contributions You’ll Make*** Ensure seamless day-to-day operations and timely delivery of periodic processing events* Apply operational best practices to ensure plans run efficiently and meet specific client needs* Enhance service delivery by managing risk and improving efficiency and quality* Serve as a liaison between internal and external partners supporting plan operations, including Central Services, Customer Contact Center, Compliance, Financial Control, Pricing & Trading, and Trust* Actively participate in sponsor calls and meetings* Support sales opportunities, including participation in onsite presentations* Travel as needed to attend client meetings **Minimum Knowledge & Experience*** High School Diploma or GED required* 5+ years of experience in the financial services industry* Strong customer service experience and skills* Experience managing highly sensitive and at-risk client relationships **Preferred Knowledge & Experience*** Bachelor’s degree in Business Administration or equivalent****Compensation Pay Disclosure:****Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.$89,000 - $118,000 USD****Be Well. Stay Well.****Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.****What We Offer***** Health, dental, vision and life insurance plans* 401(k) Savings plan – with generous company matching contributions (up to 6%)* Voya Retirement Plan – employer paid cash balance retirement plan (4%)* Tuition reimbursement up to $5,250/year* Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.* Paid volunteer time — 40 hours per calendar year*Learn more about* Voya benefits (download PDF)****Critical Skills****At Voya, we have identified the following critical skills which are key to success in our culture:* ****Customer Focused**:** Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.* ****Critical Thinking**:** Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.* ****Team Mentality**:** Partnering effectively to drive our culture and execute on our common goals.* ****Business Acumen**:** Appreciation and understanding of the financial services industry in order to make sound business decisions.* ****Learning Agility**:** Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.*Learn more aboutCritical Skills*****Equal Employment Opportunity*****Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.*****Reasonable Accommodations*****Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference* *resources for applicants with disabilities.*