Strategic Client Relationship Executive - Remote

Sun Life; Baltimore (MD); Remote; USD 102,000 - 153,000; Full time

Benefits offered by this job

401(k) employer match

Paid vacation and sick time

Parental and adoption leave

Stock purchase options

Job summary

Sun Life U.S. is seeking a Senior Client Relationship Executive to serve as a strategic advisor and relationship manager for large client and broker partner programs across the US.

This remote role requires travel and offers exposure to benefits programs, absence management, and technology integrations. You will guide implementations, renewals, and growth opportunities, partnering with sales, underwriting, and service teams to deliver value-driven solutions.

Qualifications

• 5+ years in group employee benefits, account management, client relationship management.
• Experience managing large, complex client relationships with strategic solutions.
• Strong presentation, communication, and consultative relationship-building skills.
• Current insurance license or ability to obtain one upon hire.

Responsibilities

• Serve as the relationship manager for a diverse portfolio of large and complex group benefits clients.
• Develop and maintain strong partnerships with clients, benefit administrators, brokers, and key stakeholders.
• Act as a trusted advisor, helping clients optimize their benefits programs and achieve their business objectives.
• Lead proactive business reviews and strategic discussions focused on performance, service, and growth opportunities.
• Partner with clients and brokers to identify opportunities to expand Sun Life products and services.
• Support retention efforts through thoughtful renewal strategies and ongoing relationship management.
• Collaborate with sales, underwriting, implementation, and service teams to deliver value-driven solutions.
• Help achieve client satisfaction, loyalty, retention, and revenue growth objectives.
• Anticipate client needs and proactively develop solutions to address challenges.
• Coordinate internal resources to ensure timely issue resolution and seamless service delivery.
• Guide clients through implementation, enrollment, and ongoing benefits administration processes.
• Educate clients on industry trends, market developments, and best practices.
• Serve as a key liaison between clients, brokers, and Sun Life teams.
• Influence and align cross-functional partners to deliver exceptional outcomes.
• Share expertise and provide leadership within the account management organization.
• Foster a culture of partnership, accountability, and continuous improvement.

Skills

Strategic relationship management

Client retention

Executive-level communication

Cross-functional leadership

Business planning

Project management

Creative problem-solving

Education

College degree preferred

Job description

Sun Life U.S. is seeking a Senior Client Relationship Executive to serve as a strategic advisor and relationship manager for large client and broker partner programs across the US.

This remote role requires travel and offers exposure to benefits programs, absence management, and technology integrations. You will guide implementations, renewals, and growth opportunities, partnering with sales, underwriting, and service teams to deliver value-driven solutions.