Senior Strategic Client Relationship Leader - Remote

Cim; Charlotte (NC); Hybrid; USD 102,000 - 153,000; Full time

Benefits offered by this job

Competitive compensation

Travel 50% to 60%

Job summary

Sun Life U.S. is seeking a Senior Client Relationship Executive to serve as a strategic advisor for large, complex group benefits clients and brokers. This remote role partners across sales, underwriting, implementation and service teams to maximize client value and growth.

You'll lead business reviews, influence cross-functional partners, and ensure exceptional client experiences while navigating benefits administration and technology integrations.

Qualifications

• 5+ years of experience in group employee benefits, account management, client relationship management.
• Experience managing large, complex client relationships and delivering strategic business solutions.
• Strong presentation, communication, and consultative relationship-building skills.
• Proven ability to influence stakeholders and collaborate across multiple teams.
• Strong business, financial, analytical, and problem-solving capabilities.

Responsibilities

• Serve as the relationship manager for a diverse portfolio of large and complex group benefits clients.
• Develop and maintain partnerships with clients, benefit administrators, brokers, and key stakeholders.
• Act as a trusted advisor, helping clients optimize their benefits programs and achieve business objectives.
• Lead proactive business reviews and strategic discussions focused on performance, service, and growth opportunities.
• Partner with clients and brokers to identify opportunities to expand Sun Life products and services.
• Support renewal strategies and ongoing relationship management to improve retention and revenue.
• Collaborate with sales, underwriting, implementation, and service teams to deliver value-driven solutions.
• Guide clients through implementation, enrollment, and ongoing benefits administration processes.

Skills

Strategic relationship management

Client retention and account growth

Group Employee Benefits and insurance

Executive-level communication

Cross-functional leadership

Business planning and consulting

Project management

Creative problem-solving

Education

College degree preferred

Certified Leave Management Specialist (CLMS) designation preferred

Job description

Sun Life U.S. is seeking a Senior Client Relationship Executive to serve as a strategic advisor for large, complex group benefits clients and brokers. This remote role partners across sales, underwriting, implementation and service teams to maximize client value and growth.

You'll lead business reviews, influence cross-functional partners, and ensure exceptional client experiences while navigating benefits administration and technology integrations.