Strategic Client Programs Director

Lyric; Hartford (CT); Remote; USD 125,000 - 188,000; Full time

Job summary

Lyric is seeking a Strategic Client Programs Lead to steward post‑sales programs for strategic clients. You will coordinate across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery to align client goals with execution and ensure commitments are met.

You will shape program governance, manage risks, track progress, and escalate decisions through leadership channels, prioritizing value realization and client outcomes in a remote, US‑based role.

Qualifications

• Minimum of seven (7) years of experience in program management, client success, professional services, PMO, consulting, or a related field.
• Experience managing detailed plans and reporting for large, cross-functional, client-facing initiatives.
• Experience working with executive stakeholders and client leadership teams.
• Demonstrated ability to lead through influence and establish accountability without direct reporting authority.
• Experience connecting implementation, ongoing operations, adoption

Responsibilities

• Strategic Program Leadership and Planning: Develop and maintain an integrated program plan covering strategic initiatives, active implementations, operational priorities, milestones, deliverables, owners, and dependencies.
• Governance and Client Engagement: Establish and manage the program cadence, including workstream updates, client governance meetings, steering committees, and leadership reviews.
• Consultative Client Planning and Value Realization: Develop an understanding of the client’s goals, operating environment, current use of Lyric capabilities, and measures of success.
• Intake, Prioritization, and Cross‑Functional Coordination: Maintain an organized view of client requests, enhancements, operational initiatives, and other work requiring cross‑functional support.
• Release Readiness and Implementation Coordination: Coordinate cross‑functional readiness for releases, implementations, migrations, and other significant client events.
• Risk, Issue, Dependency, and Change Management: Maintain program‑level risks, issues, assumptions, and dependencies, including owners, mitigation actions, target dates, and escalation status.
• Reporting and Operational Excellence: Develop and maintain program status reports, dashboards, governance metrics, milestone tracking, and executive materials.

Skills

Program management

Cross-functional coordination

Executive stakeholder engagement

Risk management

Leadership without authority

Job description

Lyric is seeking a Strategic Client Programs Lead to steward post‑sales programs for strategic clients. You will coordinate across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery to align client goals with execution and ensure commitments are met.

You will shape program governance, manage risks, track progress, and escalate decisions through leadership channels, prioritizing value realization and client outcomes in a remote, US‑based role.