Remote Strategic Programs Lead – Client Success

Lyric; Cheyenne (WY); Remote; USD 125,000 - 188,000; Full time

Job summary

Lyric is seeking a Strategic Client Programs Lead to act as the central post-sales program leader for strategic clients, coordinating across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams. The role drives governance, risk management, and reporting to ensure commitments are met and value realization is maximized.

Applicants must be authorized to work in the U.S. This remote role offers a base salary range and requires 7+ years in related fields.

Qualifications

• Minimum of seven (7) years of experience in program management, client success, professional services, PMO, consulting, or a related field.
• Experience managing detailed plans and reporting for large, cross-functional, client-facing initiatives.
• Experience working with executive stakeholders and client leadership teams.
• Demonstrated ability to lead through influence and establish accountability without direct reporting authority.
• Experience connecting implementation, ongoing operations, adoption.

Responsibilities

• Develop and maintain an integrated program plan covering strategic initiatives, active implementations, operational priorities, milestones, deliverables, owners, and dependencies.
• Translate agreed client objectives and priorities into coordinated work across the responsible teams.
• Track progress against plans and commitments, follow up with owners, and identify where work needs attention or decisions.
• Coordinate planning across workstreams, including sequencing, capacity constraints, and impacts on other client initiatives.
• Maintain both the overall program view and the detailed information needed to support execution and escalation.
• Serve as a program-level counterpart to the assigned client, coordinating discussions that span multiple teams or initiatives.
• Establish and manage the program cadence, including workstream updates, client governance meetings, steering committees, and leadership reviews.
• Prepare agendas, materials, decision requests, and follow-up actions for governance discussions.
• Bring together the appropriate client and Lyric stakeholders to resolve priorities, risks, and cross-functional issues.
• Frame options and implications for decisions affecting scope, priorities, timing, resources, or economics, and elevate them through the agreed governance structure.
• Ensure decisions and client commitments are documented, communicated, and reflected in program plans.
• Develop an understanding of the client’s goals, operating environment, current use of Lyric capabilities, and measures of success.
• Coordinate Product, Clinical, Analytics, operational, and other experts in assessing client needs, raising concerns, and developing recommendations.
• Identify where existing capabilities may be underused and facilitate discussions about how the client could realize more value from them.
• Track progress against agreed client outcomes and bring together the appropriate experts to address gaps between expected and actual results.
• Connect insights from implementation and ongoing operations to future client planning and priorities.
• Maintain an organized view of client requests, enhancements, operational initiatives, and other work requiring cross-functional support.
• Coordinate assessment of requirements, impacts, assumptions, dependencies, and recommended next steps with the responsible teams.
• Facilitate alignment on priorities and sequencing; bring unresolved tradeoffs to the appropriate decision-makers.
• Track approved work through the program plan so that owners, commitments, and status remain clear.
• Coordinate cross-functional readiness for releases, implementations, migrations, and other significant client events.
• Maintain visibility into readiness milestones, required actions, testing status, operational preparation, client communications, and dependencies.
• Follow up with responsible owners on outstanding readiness items and elevate concerns that could affect a client commitment or planned event.
• Facilitate communication among business, operational, delivery, and technical teams before and during implementation.
• Track post-implementation issues, adoption, outcomes, and lessons learned.
• The Principal coordinates readiness and maintains an integrated view of progress; the responsible teams retain ownership of technical development, testing execution, and deployment.

Skills

Program management

Client success

Cross-functional coordination

Executive stakeholder engagement

Influence without authority

Healthcare payer experience

Job description

Lyric is seeking a Strategic Client Programs Lead to act as the central post-sales program leader for strategic clients, coordinating across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams. The role drives governance, risk management, and reporting to ensure commitments are met and value realization is maximized.

Applicants must be authorized to work in the U.S. This remote role offers a base salary range and requires 7+ years in related fields.