Remote Strategic Client Programs Lead

Lyric; Dover (DE); Remote; USD 125,000 - 188,000; Full time

Job summary

Lyric is seeking a Strategic Client Programs Lead to act as the central post‑sales program owner for strategic clients. You will align client goals with the Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams to drive governance, risk management, and value realization.

The role emphasizes cross‑functional coordination, readiness for releases, and escalation through governance channels to ensure commitments are met and client outcomes are realized.

Qualifications

• Minimum of seven (7) years of experience in program management or related fields.
• Experience working with executive stakeholders and client leadership teams.
• Proven ability to lead through influence and cross‑functional collaboration.
• Experience coordinating implementation, onboarding, adoption, and outcomes.

Responsibilities

• Develop and maintain an integrated program plan covering strategic initiatives, active implementations, milestones, owners, and dependencies.
• Translate client objectives into coordinated work across responsible teams.
• Track progress, follow up with owners, and escalate issues needing decisions.
• Coordinate planning across workstreams and manage capacity constraints.
• Maintain program view and detailed execution information for escalation.

Skills

Program management

Client success

PMO

Consulting

Leadership through influence

Stakeholder management

Cross-functional coordination

Job description

Lyric is seeking a Strategic Client Programs Lead to act as the central post‑sales program owner for strategic clients. You will align client goals with the Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams to drive governance, risk management, and value realization.

The role emphasizes cross‑functional coordination, readiness for releases, and escalation through governance channels to ensure commitments are met and client outcomes are realized.