Senior Strategic Client Programs Lead

Lyric; City of Albany (NY); Remote; USD 125,000 - 188,000; Full time

Job summary

Lyric is seeking a Strategic Client Programs Lead to align client goals with cross-functional execution across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams. They drive governance, risk management, and reporting to ensure commitments are met and value realization is maximized.

Applicants must be legally authorized to work in the U.S. This remote-friendly, full-time role focuses on coordinating readiness, prioritization, and client outcomes

Qualifications

• Seven+ years in program management, client success, professional services, PMO, consulting, or related field.
• Experience managing detailed plans and reporting for large, cross-functional client-facing initiatives.
• Experience working with executive stakeholders and client leadership teams.
• Demonstrated ability to lead through influence and establish accountability without direct reporting authority.
• Experience connecting implementation, ongoing operations, adoption and value realization.

Responsibilities

• Develop and maintain an integrated program plan covering strategic initiatives, active implementations, operational priorities, milestones, deliverables, owners, and dependencies.
• Coordinate planning across workstreams, align client objectives with responsible teams, and escalate as needed.
• Lead governance discussions, prepare agendas, and manage client governance meetings and leadership reviews.
• Coordinate intake, prioritization, and cross-functional work, tracking progress and dependencies.
• Oversee release readiness, implementation coordination, and post-implementation review to optimize value realization.

Skills

Program management

Detail planning

Executive stakeholder engagement

Influence and accountability

Cross-functional coordination

Healthcare payer/healthcare tech (pref

Job description

Lyric is seeking a Strategic Client Programs Lead to align client goals with cross-functional execution across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams. They drive governance, risk management, and reporting to ensure commitments are met and value realization is maximized.

Applicants must be legally authorized to work in the U.S. This remote-friendly, full-time role focuses on coordinating readiness, prioritization, and client outcomes