Senior Strategic Client Programs Lead

Lyric; Santa Fe (NM); Remote; USD 125,000 - 188,000; Full time

Job summary

Lyric is hiring a Strategic Client Programs Lead to act as the central post-sales program leader for strategic clients, aligning goals with cross-functional execution across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams.

The role drives program governance, risk management, and reporting to ensure commitments are met while bringing together experts to address client needs, optimize adoption, and maximize value realization.

Qualifications

• 7+ years in program management or related field.
• Experience leading cross-functional, client-facing programs.
• Proven ability to work with executive stakeholders and leadership teams.
• Healthcare payer/health tech experience is a plus.

Responsibilities

• Develop and maintain integrated program plans with milestones and owners.
• Coordinate governance, client engagements, and reporting.
• Drive intake, prioritization, and cross-functional coordination across teams.
• Ensure release readiness and post-implementation follow-up.

Skills

Program management

Cross-functional coordination

Executive stakeholder management

Influence without direct authority

Job description

Lyric is hiring a Strategic Client Programs Lead to act as the central post-sales program leader for strategic clients, aligning goals with cross-functional execution across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams.

The role drives program governance, risk management, and reporting to ensure commitments are met while bringing together experts to address client needs, optimize adoption, and maximize value realization.