Remote Strategic Client Programs Lead

Lyric Ai; United States; Remote; USD 125,000 - 188,000; Full time

Job summary

Lyric is seeking a Strategic Client Programs Lead to act as the central post-sales program leader for strategic clients in the US remotely. You will align client goals with cross-functional execution across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams.

Responsibilities include governance, risk management, and reporting to ensure commitments are met while maximizing value, with decisions escalated through governance channels.

Qualifications

• Minimum of seven years of experience in program management, client success, PMO, consulting, or related field.
• Experience leading large, cross-functional, client-facing initiatives with executive stakeholders.
• Ability to influence without direct reporting authority and drive accountability.

Responsibilities

• Lead strategic program governance, coordination, risk management, and reporting for key clients.
• Develop and maintain an integrated program plan with milestones, owners, and dependencies.
• Coordinate cross-functional workstreams and ensure timely execution and escalation.
• Engage clients at governance discussions, prepare agendas, and document decisions and commitments.
• Track adoption, value realization, and outcomes to optimize client success.

Skills

Program management

Client success

PMO

Cross-functional leadership

Executive stakeholder engagement

Job description

Lyric is seeking a Strategic Client Programs Lead to act as the central post-sales program leader for strategic clients in the US remotely. You will align client goals with cross-functional execution across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams.

Responsibilities include governance, risk management, and reporting to ensure commitments are met while maximizing value, with decisions escalated through governance channels.