Strategic Client Programs Leader - Remote

Lyric; Columbus (OH); Remote; USD 125,000 - 188,000; Full time

Job summary

Lyric is seeking a Strategic Client Programs Lead to drive program governance, coordination, and value realization for strategic clients. This remote‑US role collaborates across Client Success, Product, Clinical, Analytics, Technology, Content, Operations and Delivery teams to align objectives with execution.

This full‑time position requires strong program management, stakeholder influence, and experience leading cross‑functional initiatives.

Qualifications

• Minimum of seven (7) years of experience in program management, client success, professional services, PMO, consulting, or a related field.
• Experience managing detailed plans and reporting for large, cross‑functional, client‑facing initiatives.
• Experience working with executive stakeholders and client leadership teams.
• Demonstrated ability to lead through influence and establish accountability without direct reporting authority.
• Experience connecting implementation, ongoing operations, adoption

Responsibilities

• Develop and maintain an integrated program plan covering strategic initiatives, active implementations, operational priorities, milestones, deliverables, owners, and dependencies.
• Translate agreed client objectives and priorities into coordinated work across the responsible teams.
• Track progress against plans and commitments, follow up with owners, and identify where work needs attention or decisions.
• Coordinate planning across workstreams, including sequencing, capacity constraints, and impacts on other client initiatives.
• Maintain both the overall program view and the detailed information needed to support execution and escalation.
• Serve as a program‑level counterpart to the assigned client, coordinating discussions that span multiple teams or initiatives.
• Establish and manage the program cadence, including workstream updates, client governance meetings, steering committees, and leadership reviews.
• Prepare agendas, materials, decision requests, and follow‑up actions for governance discussions.

Skills

Program management

Client success

Cross-functional collaboration

Executive stakeholder interaction

PMO experience

Job description

Lyric is seeking a Strategic Client Programs Lead to drive program governance, coordination, and value realization for strategic clients. This remote‑US role collaborates across Client Success, Product, Clinical, Analytics, Technology, Content, Operations and Delivery teams to align objectives with execution.

This full‑time position requires strong program management, stakeholder influence, and experience leading cross‑functional initiatives.