Senior Strategic Client Programs Lead

Lyric

Montpelier (VT)

Remote

USD 125,000 - 188,000

Full time

4 days ago

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Job summary

Lyric is seeking a Strategic Client Programs Lead to align post‑sales goals with cross‑functional execution across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams. You will govern programs, manage risks, and escalate decisions to ensure commitments are met while maximizing client value.

You will lead planning, governance cadences, and stakeholder discussions, coordinating experts to optimize adoption and outcomes for strategic clients.

Qualifications

Minimum of seven years of experience in program management or a related field.
Experience leading cross-functional, client-facing initiatives.
Experience working with executive stakeholders and client leadership.
Ability to influence without direct authority and drive accountability.
Healthcare payer, payment integrity, or healthcare technology experience preferred.

Responsibilities

Develop and maintain an integrated program plan with milestones and owners.
Coordinate product, clinical, analytics, and operations across teams.
Lead governance discussions, prepare agendas, and follow-up actions.
Ensure client objectives are translated into coordinated work streams.
Track readiness, risks, and dependencies; escalate as needed.
Report program health and outcomes to stakeholders and leadership.

Skills

Program management

Client success

Cross-functional collaboration

Governance

Stakeholder management

Job description

You will lead planning, governance cadences, and stakeholder discussions, coordinating experts to optimize adoption and outcomes for strategic clients.

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