Strategic Client Partner: Growth & Account Leadership

Infosys; New Jersey; On-site; USD 128,000 - 250,000; Full time

Job summary

Infosys seeks a Client Partner for Client Services (SMCS) to manage a large portfolio of retail and CPG accounts within the CRL Practice. The role involves building an account plan, directing client management activities, and ensuring delivery excellence across multiple projects.

The Senior Manager-Client Services will lead pre-sales, proposals, and negotiations while coordinating with Delivery Managers and Solution Leaders to realize revenue and client value.

Qualifications

• Bachelor's degree or foreign equivalent; 11+ years of experience in sales/relationship/account management.
• Significant business development and project management experience.
• Experience in the relevant industry/vertical.
• Track record of interacting with C-level client contacts.
• Hands-on experience with proposal creation and leading proposal presentations.
• Strong leadership, interpersonal, communication, and presentation skills.
• Candidates authorized to work in the United States without sponsorship are welcome.

Responsibilities

• Client relationship management and business development: manage client relationships, build a portfolio up to $10-30M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders to ensure fulfillment of commitments
• Account planning and governance: create the account plan including relationships, opportunities, and price decisions
• Conduct market research and competitor analysis; lead client presentations; manage estimation, proposal development, and negotiations
• Partner with the Delivery Manager to resolve issues impacting project delivery
• Oversee and balance multiple projects for the client
• Drive adoption and revenue generation from go-to-market solutions within the account scope
• Collaborate with Solutions Leader to design tailored solution pitches and ensure revenue realization
• Develop and maintain a comprehensive Account Plan outlining stakeholders, opportunities, revenues and risks
• Provide pre-sales and proposal support for new opportunities beyond the assigned account scope

Skills

Client relationships

Sales leadership

Account management

Proposal presentations

Pre-sales

Leadership

Education

Bachelor's degree or foreign equivalent

Job description

Infosys seeks a Client Partner for Client Services (SMCS) to manage a large portfolio of retail and CPG accounts within the CRL Practice. The role involves building an account plan, directing client management activities, and ensuring delivery excellence across multiple projects.

The Senior Manager-Client Services will lead pre-sales, proposals, and negotiations while coordinating with Delivery Managers and Solution Leaders to realize revenue and client value.