Client Partner

Infosys; New Jersey; On-site; USD 128,000 - 250,000; Full time

Job summary

Infosys seeks a Client Partner for Client Services (SMCS) to manage a large portfolio of retail and CPG accounts within the CRL Practice. The role involves building an account plan, directing client management activities, and ensuring delivery excellence across multiple projects.

The Senior Manager-Client Services will lead pre-sales, proposals, and negotiations while coordinating with Delivery Managers and Solution Leaders to realize revenue and client value.

Qualifications

• Bachelor's degree or foreign equivalent; 11+ years of experience in sales/relationship/account management.
• Significant business development and project management experience.
• Experience in the relevant industry/vertical.
• Track record of interacting with C-level client contacts.
• Hands-on experience with proposal creation and leading proposal presentations.
• Strong leadership, interpersonal, communication, and presentation skills.
• Candidates authorized to work in the United States without sponsorship are welcome.

Responsibilities

• Client relationship management and business development: manage client relationships, build a portfolio up to $10-30M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders to ensure fulfillment of commitments
• Account planning and governance: create the account plan including relationships, opportunities, and price decisions
• Conduct market research and competitor analysis; lead client presentations; manage estimation, proposal development, and negotiations
• Partner with the Delivery Manager to resolve issues impacting project delivery
• Oversee and balance multiple projects for the client
• Drive adoption and revenue generation from go-to-market solutions within the account scope
• Collaborate with Solutions Leader to design tailored solution pitches and ensure revenue realization
• Develop and maintain a comprehensive Account Plan outlining stakeholders, opportunities, revenues and risks
• Provide pre-sales and proposal support for new opportunities beyond the assigned account scope

Skills

Client relationships

Sales leadership

Account management

Proposal presentations

Pre-sales

Leadership

Education

Bachelor's degree or foreign equivalent

Job description

Infosys is seeking a Client Partner for our Client Services to support a large portfolio of retail and CPG accounts for our CRL Practice. The Senior Manager-Client Services (SMCS) is responsible for all client interfaces within the assigned account scope. The SMCS work to build an account plan and direct client management activities based on the account plan.

About Infosys Consumer, Retail & Logistics

Infosys helps consumer, retail and logistics businesses navigate their next to transform into a 'live' enterprise. Consumer Packaged Goods (CPG), consumer technology, retail and logistics enterprises are being disrupted by shifts in business and technology. It demands increased agility and improved transparency to become resilient. Infosys empowers CPG, retail and logistics enterprises to sense and respond to multifaceted changes in business and consumer behavior. We help your business transform into a 'live' enterprise to navigate unforeseen events and achieve sustainable growth.

Role Description

• Client relationship management and business development: manage client relationships, build a portfolio up to $10-30M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Conduct market research and competitor analysis; lead client presentations; and manage estimation, proposal development, and commercial negotiations.
• Partner with the Delivery Manager to proactively resolve people- or infrastructure-related issues impacting project delivery for the client.
• Oversee and balance multiple projects for the client, including engagements delivered across different delivery managers or horizontal competency units.
• Drive adoption and revenue generation from Business Unit-sponsored go-to-market solutions within the assigned account scope.
• Collaborate closely with the Solutions Leader to design tailored solution pitches for target accounts and ensure successful revenue realization and solution delivery.
• Develop and maintain a comprehensive Account Plan outlining key stakeholder relationships, identified opportunities, expected revenues, and potential risks or gaps requiring mitigation.
• Provide pre-sales and proposal support for new business opportunities beyond the assigned account scope.

Required Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11+ years of experience, with strong sales/relationship management/account management experience
• Significant business development and project management experience
• Experience in the relevant industry/vertical
• Track record of interacting and building relationships with C-level client contacts
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication, and presentation skills
• Wide variety of IT and business consulting engagement experience
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications

• Knowledge of industry specific go-to-market solutions
• Good understanding of industry specific business issues and drivers
• Experience managing large multi-location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship

Estimated annual salary range for candidates based in the US will be $128,000 to $250,000.