Strategic Client Manager – Logistics & Growth

J.B. Hunt; Denver (CO); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term and long-term disability

Paid time off commensurate with tenure

Six weeks of paid maternity leave

Six paid holidays annually

Job summary

J.B. Hunt in Denver, CO is seeking a Client Manager III to liaise between internal teams and customers, ensuring alignment of expectations and objectives to sustain and exceed satisfaction.

You will own an account, resolve issues, and manage relationships for high-revenue and complex accounts. The role involves collaborating with Operations and Customer Experience, driving retention and growth, leading pricing/proposals, and presenting performance analyses to internal stakeholders and clients.

Qualifications

• High school diploma/GED
• High school diploma/GED 3-4 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
• Willingness to travel dependent on account need
• Bachelor's Degree in Business Administration/Management, Supply Chain, Transportation/Logistics, or related field with 3-4 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
• Ability to process information with high levels of accuracy
• Ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business
• Effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Experience in establishing and maintaining healthy working relationships with clients, vendors, and peers
• Knowledge of effective influencing tactics and strategies
• Foundational skills in assessing customer needs and providing solutions for them

Responsibilities

• Work with internal teams (Operations and Customer Experience) to ensure teams have tools, knowledge, and support for startups and account changes
• Drive retention and growth by analyzing profitability, forecasting changes, and presenting to internal stakeholders/customers
• Lead the execution of J.B. Hunt's Customer Value Delivery for assigned clients (Understand, Deliver, Measure, Anticipate)
• Support special projects, including expansion of service for clients
• Monitor billing and receivables and ensure contract compliance across teams
• Develop and implement uniform practices to ensure high service levels across locations
• Present to clients onsite or remotely on service levels, acceptance, and cost/delivery analysis
• Provide reporting on cost studies, KPIs, utilization studies, and award compliance
• Lead pricing and proposal activity for complex, high-demand accounts

Skills

Customer service

Account management

Sales

Relationship management

Logistics

Education

Bachelor's Degree in Business Administration/Management

Bachelor's Degree in Supply Chain

Bachelor's Degree in Transportation Logistics

GED (Required)

High School (Required)

Job description

J.B. Hunt in Denver, CO is seeking a Client Manager III to liaise between internal teams and customers, ensuring alignment of expectations and objectives to sustain and exceed satisfaction.

You will own an account, resolve issues, and manage relationships for high-revenue and complex accounts. The role involves collaborating with Operations and Customer Experience, driving retention and growth, leading pricing/proposals, and presenting performance analyses to internal stakeholders and clients.