Client Manager III

J.B. Hunt; Denver (CO); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term and long-term disability

Paid time off commensurate with tenure

Six weeks of paid maternity leave

Six paid holidays annually

Job summary

J.B. Hunt in Denver, CO is seeking a Client Manager III to liaise between internal teams and customers, ensuring alignment of expectations and objectives to sustain and exceed satisfaction.

You will own an account, resolve issues, and manage relationships for high-revenue and complex accounts. The role involves collaborating with Operations and Customer Experience, driving retention and growth, leading pricing/proposals, and presenting performance analyses to internal stakeholders and clients.

Qualifications

• High school diploma/GED
• High school diploma/GED 3-4 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
• Willingness to travel dependent on account need
• Bachelor's Degree in Business Administration/Management, Supply Chain, Transportation/Logistics, or related field with 3-4 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
• Ability to process information with high levels of accuracy
• Ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business
• Effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Experience in establishing and maintaining healthy working relationships with clients, vendors, and peers
• Knowledge of effective influencing tactics and strategies
• Foundational skills in assessing customer needs and providing solutions for them

Responsibilities

• Work with internal teams (Operations and Customer Experience) to ensure teams have tools, knowledge, and support for startups and account changes
• Drive retention and growth by analyzing profitability, forecasting changes, and presenting to internal stakeholders/customers
• Lead the execution of J.B. Hunt's Customer Value Delivery for assigned clients (Understand, Deliver, Measure, Anticipate)
• Support special projects, including expansion of service for clients
• Monitor billing and receivables and ensure contract compliance across teams
• Develop and implement uniform practices to ensure high service levels across locations
• Present to clients onsite or remotely on service levels, acceptance, and cost/delivery analysis
• Provide reporting on cost studies, KPIs, utilization studies, and award compliance
• Lead pricing and proposal activity for complex, high-demand accounts

Skills

Customer service

Account management

Sales

Relationship management

Logistics

Education

Bachelor's Degree in Business Administration/Management

Bachelor's Degree in Supply Chain

Bachelor's Degree in Transportation Logistics

GED (Required)

High School (Required)

Job description

Job Title: Client Manager III

Department: Sales, Marketing & Product Management

Country: United States of America

State/Province: Colorado

City: Denver

Full/Part Time: Full time

Job Summary: Under general supervision, the position is responsible for liaising between core stakeholder groups within J.B. Hunt and the customer to align expectations and objectives to maintain and exceed customer satisfaction. On a day-to-day basis, acts as internal owner of an account who works with customer(s) to ensure uniformity in our business practices, support needs, resolves issues, and overall relationship management. Accounts are typically higher in revenue, demand, volume and/or complexity.

Key Responsibilities

• Work closely with internal teams, such as Operations and Customer Experience, to ensure they have the tools, knowledge, training, and support needed to perform their responsibilities for startups and changes to existing accounts
• Drive retention and growth of current business to maintain and exceed profit levels through analysis of operations execution, understanding profitability of overall account, forecasting business changes, monitoring award compliance, providing pricing as needed, and presenting to internal stakeholders and/or customers
• Execute the spirit and methodology of J.B. Hunt's Customer Value Delivery for assigned clients (Understand, Deliver, Measure and Anticipate)
• Serve a key role in the execution of special projects, often including expansion of service for clients
• Monitor billing and receivables; work with internal teams to keep clients in line with contract rules and payments
• Develop and implement uniform practices and methodologies to ensure clients receive high levels of service from each account location regardless of operational region
• Present to clients on a regular cadence and as needed both onsite and/or remotely; presentation topics include, but are not limited to, service levels, acceptance, award compliance, etc., and/or cost and delivery analysis
• Provide reporting/presentations for internal and external audiences; topics include, but are not limited to cost studies, measurement tools, key performance indicators, utilization studies, service level management, acceptance rates, award compliance, and/or cost and delivery analysis
• Lead pricing and proposal activity for the more complex, higher demand/volume accounts

Qualifications

Minimum Qualifications

• High school diploma/GED
• High school diploma/GED 3-4 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
• Willingness to travel dependent on account need

Preferred Qualifications

• Bachelor's Degree in Business Administration/Management, Supply Chain, Transportation/Logistics, or related field with 3-4 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
• Ability to process information with high levels of accuracy
• Ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business
• Effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Experience in establishing and maintaining healthy working relationships with clients, vendors, and peers
• Knowledge of effective influencing tactics and strategies
• Foundational skills in assessing customer needs and providing solutions for them

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

• Bachelors: Business Administration/Management
• Bachelors: Supply Chain Management
• Bachelors: Transportation Logistics
• GED (Required)
• High School (Required)

Work Experience

• Customer Service/Account Manager, Sales, Transportation/Logistics

Job Opening ID

00639297 Client Manager III (Open)

Job Description Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Fortune 500 experience. Career advancement. Nationwide relocation possibilities. Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt? J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for? J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level. J.B. Hunt is proud to serve individuals of all abilities.