Strategic Client Growth & Success Executive

Quantum Health, Inc.; Kansas City (MO); Vor Ort; USD 85.000 - 120.000; Vollzeit

Benefits dieser Stelle

Competitive base salary

Incentive compensation

Health insurance

Vision coverage

Dental coverage

Life insurance

Legal protection

Identity protection

Adoption assistance

Employee Assistance Program

Teladoc services

401(k) with employer match

Paid time off

Holidays

Parental leave

Volunteer days

Tuition reimbursement

Continuing education reimbursement

Education discounts

Leadership development

Zusammenfassung

Quantum Health, Inc. is seeking a Client Success Executive (CSE) to ensure clients achieve maximum value from our healthcare navigation solutions.

You will foster long-term satisfaction, drive retention and growth, and collaborate across Sales, Product, Marketing and Support to enhance the client journey. The ideal candidate brings 5–7+ years in client success, account management, or related areas, with strong communication skills and a proven track record of growing client portfolios.

Qualifikationen

• Bachelor's degree in business or equivalent experience.
• 5-7+ years' related industry experience in consulting, sales, or other applicable area.
• Proven experience in client success, account management, or customer experience with revenue growth.
• Strong relationship-building and communication skills with executives.
• Experience in managing complex client accounts and coordinating across departments.
• Willingness to travel as needed.

Aufgaben

• Understand client objectives and ensure the product delivers measurable value.
• Serve as the primary contact for key accounts and manage day-to-day communications.
• Lead onboarding and adoption with training and best practices.
• Identify opportunities for account growth, upsell, and cross-sell.
• Proactively manage renewals and minimize churn.
• Monitor client health and report metrics to stakeholders.
• Develop and execute strategic account plans for retention and growth.
• Collaborate with Sales, Product, Marketing and Support.
• Collect client feedback to improve offerings.
• Other duties as assigned.

Kenntnisse

Client success

Account management

Relationship building

CRM systems

Communication

Data analysis

Travel

Ausbildung

Bachelor's degree in business

Tools

CRM platforms

Jobbeschreibung

Quantum Health, Inc. is seeking a Client Success Executive (CSE) to ensure clients achieve maximum value from our healthcare navigation solutions.

You will foster long-term satisfaction, drive retention and growth, and collaborate across Sales, Product, Marketing and Support to enhance the client journey. The ideal candidate brings 5–7+ years in client success, account management, or related areas, with strong communication skills and a proven track record of growing client portfolios.