Senior Client Success Lead - Growth & Partnerships

Quantum Health, Inc.; Richmond (VA); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health coverage

Dental & vision

Life insurance

401(k) match

PTO & holidays

Tuition reimbursement

Leadership development

Great culture

Modern workplace

Job summary

Quantum Health, Inc. is seeking a Senior Client Success Executive (Sr CSE) to act as a trusted partner guiding executive stakeholders, aligning client goals with Quantum Health solutions, and driving adoption, retention and growth.

The role combines relationship-building with leadership across client engagements, ensuring measurable value and long-term impact through cross-functional collaboration and strategic account planning. Remote-friendly in the US under a hybrid model.

Qualifications

• Bachelor's degree in business or equivalent experience.
• Experience in client success, account management, or customer experience with focus on driving client outcomes and revenue growth.
• Strong relationship-building and communication skills, capable of working with executives.
• Experience managing complex client accounts and coordinating across multiple departments.
• Results-driven mindset with focus on client retention, growth and satisfaction.
• Experience with Salesforce, CPQ and ServiceNow.
• Analytical thinking and problem-solving to proactively address client challenges.
• Proficient with AI tools such as ChatGPT and CoPilot.
• Maintains Salesforce data integrity and effective information flow across teams.

Responsibilities

• Client Value Realization: ensure measurably valuable outcomes aligned with client goals.
• Client Relationship Management: manage day-to-day communications with key accounts.
• Onboarding & Adoption: lead onboarding and drive product adoption with training and best practices.
• Client Growth & Upselling: identify opportunities for account growth and cross-sell.
• Retention & Renewal Management: proactively manage renewals and reduce churn.
• Client Health & Engagement Insights: monitor adoption and outcomes to anticipate needs.
• Strategic Account Planning: develop forward-looking success plans with cross-functional input.
• Performance Metrics & Storytelling: translate metrics into clear narratives for stakeholders.
• Proactive Guidance & Support: guide clients through change and new capabilities.
• Cross Functional Collaboration: align Sales, Product, Marketing, Consulting on offerings.
• Voice of the Client: synthesize insights to inform product and enablement.
• Internal Change Champion: promote adoption of new products internally.

Skills

Client success

Account management

Salesforce

CPQ

ServiceNow

Communication

Relationship building

AI tools (ChatGPT/CoPilot)

Education

Bachelor's degree in business or equivalent experience

Tools

Salesforce

CPQ

ServiceNow

Job description

Quantum Health, Inc. is seeking a Senior Client Success Executive (Sr CSE) to act as a trusted partner guiding executive stakeholders, aligning client goals with Quantum Health solutions, and driving adoption, retention and growth.

The role combines relationship-building with leadership across client engagements, ensuring measurable value and long-term impact through cross-functional collaboration and strategic account planning. Remote-friendly in the US under a hybrid model.