Strategic Client Success Executive

Quantum Health, Inc.; Raleigh (NC); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation

Health, vision and dental coverage

401(k) with employer match

PTO and holidays

Tuition reimbursement

Leadership development

Job summary

Quantum Health, Inc. seeks a Senior Client Success Executive to serve as a trusted strategic partner to top clients, guiding executive stakeholders toward deeper investment and long-term impact.

This role combines relationship-building with the leadership to drive adoption, measurable outcomes, and sustained growth across client portfolios. The Sr CSE will align client goals with Quantum Health solutions, foster durable satisfaction, and collaborate cross-functionally with Sales, Product,

Qualifications

• Bachelor's degree or equivalent experience in business or related field.
• Proven experience in client success, account management, or customer experience with revenue growth focus.
• Strong relationship-building and communication skills including with executives.
• Experience managing complex client accounts and coordinating across departments.
• Results-driven with focus on retention, growth and satisfaction.
• Experience with Salesforce, CPQ and ServiceNow.
• Proficient with AI tools like ChatGPT or CoPilot.

Responsibilities

• Understand and align client business objectives with Quantum Health solutions to deliver measurable value.
• Manage day-to-day communications and relationships with key client stakeholders at all levels.
• Lead onboarding and adoption efforts with training, best practices, and tailored support.
• Identify opportunities for account growth, upsell, cross-sell, and new solutions.
• Proactively manage renewals, minimize churn and demonstrate ongoing value.
• Monitor engagement, adoption, and outcomes to guide partnership decisions.
• Develop forward-looking success plans integrating new offerings and client goals.
• Track metrics and translate insights into client-facing narratives.

Skills

Relationship building

Communication

Salesforce

Account management

CPQ

ServiceNow

AI tools

Cross-functional

Travel

Education

Bachelor's degree in business

Tools

Salesforce

CPQ

ServiceNow

Job description

Quantum Health, Inc. seeks a Senior Client Success Executive to serve as a trusted strategic partner to top clients, guiding executive stakeholders toward deeper investment and long-term impact.

This role combines relationship-building with the leadership to drive adoption, measurable outcomes, and sustained growth across client portfolios. The Sr CSE will align client goals with Quantum Health solutions, foster durable satisfaction, and collaborate cross-functionally with Sales, Product,