Strategic Client Growth Executive

Global Payments; Charlotte (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Global Payments in Charlotte, NC seeks a Client Strategy Executive to plan and oversee enterprise-level client support, drive proactive service, and manage relationships across products including TMS and VAPs. The role requires coordinating service delivery, collaborating with sales and support teams, and acting as the client advocate to reduce downtime and costs.

The position emphasizes ownership of client reviews, strategic growth, and ensuring alignment with internal solutions, while

Qualifications

• Bachelor's Degree in a relevant field.
• Typically minimum 6 years relevant experience in strategic client facing roles or related financial industry.
• Strong communication and collaboration skills.
• Ability to lead and coordinate cross-functional teams and client programs.

Responsibilities

• Own the totality of the client relationship for assigned accounts across Global Payments products.
• Coordinate and ensure delivery of client service activities and incident resolution.
• Support client business reviews in North America and International segments.
• Identify cross-sell opportunities and drive revenue growth.
• Ensure accurate billing, forecasting, and cost-savings strategies for clients.

Skills

Communication Skills

Collaboration Skills

Customer Service Skills

Supervision

Education

Bachelor's Degree

Degree in Finance, Marketing, Business

Job description

Global Payments in Charlotte, NC seeks a Client Strategy Executive to plan and oversee enterprise-level client support, drive proactive service, and manage relationships across products including TMS and VAPs. The role requires coordinating service delivery, collaborating with sales and support teams, and acting as the client advocate to reduce downtime and costs.

The position emphasizes ownership of client reviews, strategic growth, and ensuring alignment with internal solutions, while