Client Services Supervisor: Technical Support & SLAs

Global Payments; Atlanta (GA); On-site; MXN 600,000 - 900,000; Full time

Job summary

Global Payments seeks an experienced leader to manage the technical client service team, set policies, and drive solutions for client issues in alignment with contractual obligations.

The role partners with Technical and Account Management to deliver client-centric services, monitor SLAs, and develop strategies that convert support activities into revenue opportunities across the global payments ecosystem.

Qualifications

• Bachelor's Degree in related field; relevant experience may be considered.
• Typically a minimum of 4 years related professional experience.
• Relevant experience in lieu of a degree will be considered.

Responsibilities

• Manages the technical client service team and sets support policies.
• Oversees client issues and defines problems for action.
• Partners with Technical and Account Management to develop client solutions.
• Monitors service levels and compiles data for planning and control.
• Develops and oversees support strategies as business revenue streams.

Education

Bachelor's Degree in related field

Job description

Global Payments seeks an experienced leader to manage the technical client service team, set policies, and drive solutions for client issues in alignment with contractual obligations.

The role partners with Technical and Account Management to deliver client-centric services, monitor SLAs, and develop strategies that convert support activities into revenue opportunities across the global payments ecosystem.