Global Client Success Manager

Global Payments Inc.; Jeffersonville (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Global Payments Inc. is seeking a Customer Success Manager to be the primary liaison for our clients, delivering technical and product support and ensuring timely issue resolution.

You will coordinate cross-functional teams, analyze client requests, and identify opportunities to drive product adoption and growth, while documenting requirements for system changes. The role emphasizes strong communication, relationship management, and the ability to manage multiple priorities in a fast-paced

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 2+ years in client-facing roles such as customer success, consulting, or technical support.
• Strong ability to troubleshoot issues, perform root cause analysis, and translate technical concepts into clear business language.
• Excellent communication and relationship management skills with both internal stakeholders and external clients.
• Ability to manage multiple priorities, apply sound judgment, and deliver results in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for clients, providing technical and product support while ensuring timely resolution of inquiries and issues.
• Manage issue resolution end-to-end, including root cause analysis, coordinating internal teams, tracking progress, and communicating outcomes to clients.
• Build strong client relationships by understanding business needs and proactively identifying opportunities for product adoption and growth.
• Analyze client requests and recommend solutions, system enhancements, or process improvements aligned with best practices.
• Maintain accurate documentation and tracking, while developing functional requirements to support client customizations or system changes.

Skills

Client-facing

Communication

Prioritization

Troubleshooting

Business language

Education

Bachelor’s degree

Job description

Global Payments Inc. is seeking a Customer Success Manager to be the primary liaison for our clients, delivering technical and product support and ensuring timely issue resolution.

You will coordinate cross-functional teams, analyze client requests, and identify opportunities to drive product adoption and growth, while documenting requirements for system changes. The role emphasizes strong communication, relationship management, and the ability to manage multiple priorities in a fast-paced