Strategic Change & Adoption Specialist

Brother USA; Bridgewater (MA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Brother USA is seeking a Specialist, Change Management to enable adoption of enterprise business and technology solutions. You will partner with stakeholders, IT, and vendors to coordinate structured change activities, document operational impacts, and support readiness for milestones.

The role focuses on driving user adoption, stabilizing new ways of working post go-live, and reinforcing value realization by ensuring solution capabilities are understood, utilized, and reinforced through

Qualifications

• Lead comprehensive change impact assessments across functions, roles, and regions.
• Coordinate readiness check-points with HR, IT, and vendor resources.
• Drive user adoption and value realization post go-live.

Responsibilities

• Support effective execution of change initiatives and successful adoption across the organization
• Lead comprehensive change impact assessments, systematically gathering and analyzing information across functions, roles, and regions to identify and document operational, organizational, and stakeholder impacts
• Translate assessment findings into actionable insights that transform change strategies, readiness plans, and targeted interventions
• Ensure all impacts are clearly documented and communicated to relevant stakeholders
• Conduct readiness planning and execution activities, including stakeholder engagement, communications planning, and go-live preparation
• Coordinate readiness checkpoints with Business owners, IT teams, and vendor resources to confirm preparedness for cutover, go-live, and stabilization
• Identify change risks and adoption barriers, and support mitigation actions to improve engagement and execution
• Partner with internal stakeholders, including but not limited to HR, for organizational and skill discussions related to transformation programs
• Conduct change reinforcement activities to promote consistent understanding and adoption
• Facilitate working sessions with Business SMEs, IT, and vendor resources to confirm end-to-end impacts and readiness needs
• Support business process mapping activities related to understanding "as-is" process and "to be" processes for new ways of working
• Monitor adoption and user experience indicators post go-live (usage trends, recurring issues, escalations, manual workarounds) to identify where reinforcement is needed
• Partner with Business owners, IT, and vendor teams to confirm key capabilities are enabled, understood, and actively used
• Proactively monitor and stay informed of upcoming system enhancements, process changes, and business initiatives to anticipate and coordinate necessary change management and training activities, ensuring stakeholders are prepared and supported throughout the transition
• Participate in value realization reporting by documenting measurable outcomes and support defining and communicating value realization during the project lifecycle to drive adoption and understanding

Job description

Brother USA is seeking a Specialist, Change Management to enable adoption of enterprise business and technology solutions. You will partner with stakeholders, IT, and vendors to coordinate structured change activities, document operational impacts, and support readiness for milestones.

The role focuses on driving user adoption, stabilizing new ways of working post go-live, and reinforcing value realization by ensuring solution capabilities are understood, utilized, and reinforced through