Strategic CDP Enterprise Customer Success Manager
Rokt group
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Benefits offered by this job
Job summary
Rokt group in New York is seeking a Strategic Customer Success Manager for their Customer Data Platform (CDP) to build and maintain relationships with key stakeholders. The role involves developing tailored success plans and maximizing value through expert guidance on the mParticle platform.
The ideal candidate will have over 6 years in Customer Success and proven experience with large-scale global customers. The position offers a comprehensive benefits package, including equity, AI tools access, and a dog-friendly work environment.
Qualifications
- 6+ years of experience in Customer Success or related fields.
- Proven experience with global customers and executive-level communication.
- Strong ability to translate business strategy into data-driven success plans.
- Excellent skills in collaborating with cross-functional teams.
Responsibilities
- Build and maintain strong customer relationships.
- Develop tailored success plans to drive measurable outcomes.
- Provide guidance on the mParticle platform.
- Track and report on customer health metrics.
Skills
Job description
Rokt group in New York is seeking a Strategic Customer Success Manager for their Customer Data Platform (CDP) to build and maintain relationships with key stakeholders. The role involves developing tailored success plans and maximizing value through expert guidance on the mParticle platform.
The ideal candidate will have over 6 years in Customer Success and proven experience with large-scale global customers. The position offers a comprehensive benefits package, including equity, AI tools access, and a dog-friendly work environment.
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