Strategic Customer Success Manager, Customer Data Platform (CDP)

Rokt group; New York (NY); On-site; USD 134,000 - 165,000; Full time

Benefits offered by this job

Equity shares

Catered lunch and healthy snacks

Generous retirement plans

Gym access

Dog-friendly office

Extra leave options

Job summary

Rokt group in New York is seeking a Strategic Customer Success Manager for their Customer Data Platform (CDP) to build and maintain relationships with key stakeholders. The role involves developing tailored success plans and maximizing value through expert guidance on the mParticle platform.

The ideal candidate will have over 6 years in Customer Success and proven experience with large-scale global customers. The position offers a comprehensive benefits package, including equity, AI tools access, and a dog-friendly work environment.

Qualifications

• 6+ years of experience in Customer Success or related fields.
• Proven experience with global customers and executive-level communication.
• Strong ability to translate business strategy into data-driven success plans.
• Excellent skills in collaborating with cross-functional teams.

Responsibilities

• Build and maintain strong customer relationships.
• Develop tailored success plans to drive measurable outcomes.
• Provide guidance on the mParticle platform.
• Track and report on customer health metrics.

Skills

Customer Success

Account Management

Solutions Consulting

SaaS

Data-driven strategy

Cross-functional collaboration

AI tools utilization

Job description

We are looking for a Strategic Customer Success Manager, Customer Data Platform (CDP)

Target total compensation ranges

$221,000 - $262,000 inclusive of a fixed annual salary of $134,000 - $165,000, employee equity, variable compensation, and world‑class benefits.

About the Role

• Build and maintain strong, trusted relationships with key stakeholders and decision‑makers within strategic accounts; act as the main point of contact and advocate for the customer.
• Partner with customers to understand their business goals and objectives, and develop tailored success plans that drive measurable outcomes such as reducing acquisition costs, increasing retention, and optimizing campaign performance.
• Provide expert guidance on the mParticle platform, helping customers maximize value through use‑case enablement, best practices, and ongoing consultation.
• Collaborate with internal teams (Solutions Consulting, Sales, Product, and other cross‑functional partners) to develop and execute strategic account plans that align with customer goals and mParticle business objectives.
• Track and report on customer health metrics, adoption trends, and success outcomes; lead stakeholder business reviews (QBRs) to highlight achievements and align on future goals.

About you

• 6+ years of experience in Customer Success, Account Management, or Solutions Consulting in enterprise SaaS—preferred with data, martech, CDPs, or developer‑adjacent platforms.
• Proven experience supporting high revenue, large‑scale, global customers, including senior stakeholder engagement and executive‑level communication.
• Strong ability to understand a customer’s business strategy and translate it into data‑driven success plans, platform adoption, and measurable outcomes.
• Excellent cross‑functional collaboration skills—able to partner effectively with Solutions, Sales, and Product to deliver outcomes and incorporate customer feedback into product direction.
• AI‑first mindset: use AI tools and automation to improve efficiency and consistency (e.g., account planning, QBR narratives, call intelligence) while maintaining a high bar on customer experience.

Benefits

• Equity: every Rokt’star gets a share of the company.
• Enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit, etc.) to build AI fluency as a core skill.
• Catered lunch daily and healthy snacks in the office, plus gym access.
• Generous retirement plans, including a 4% dollar‑for‑dollar 401K matching plan and fully funded premium health insurance.
• Dog‑friendly office environment.
• Additional leave options (extra annual leave, sabbatical leave).
• International team with offices in New York, Seattle, Sydney, Tokyo and London.

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.