Senior Strategic CSM — Enterprise CDP & Data Platform
Dormont Manufacturing Co
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Benefits offered by this job
Job summary
Dormont Manufacturing Co is looking for an experienced Strategic Customer Success Manager to enhance relationships with top-tier clients globally. The ideal candidate will guide customers through maximizing the mParticle platform benefits and ensure high retention and satisfaction rates.
This role requires 6+ years of experience in Customer Success, demonstrating strong engagement with senior stakeholders. Benefits include equity, AI tool access, catered lunches, and comprehensive health insurance.
Qualifications
- 6+ years of experience in Customer Success, Account Management or Solutions Consulting.
- Experience with enterprise SaaS, particularly data and martech products.
- Ability to engage senior stakeholders and communicate at executive levels.
Responsibilities
- Build and maintain trusted relationships with key stakeholders.
- Develop tailored success plans to drive measurable outcomes.
- Provide guidance on maximizing platform value and best practices.
- Collaborate with internal teams to align on account plans.
- Report on customer health metrics and lead business reviews.
Skills
Job description
Dormont Manufacturing Co is looking for an experienced Strategic Customer Success Manager to enhance relationships with top-tier clients globally. The ideal candidate will guide customers through maximizing the mParticle platform benefits and ensure high retention and satisfaction rates.
This role requires 6+ years of experience in Customer Success, demonstrating strong engagement with senior stakeholders. Benefits include equity, AI tool access, catered lunches, and comprehensive health insurance.
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