Strategic Enterprise CSM | Renewal & Growth

Dataminr; New York, Arlington (NY, VA); Hybrid; USD 100,000 - 147,000; Full time

Job summary

Dataminr is seeking a Customer Success Manager to serve as the platform expert for a portfolio of accounts in a hybrid NYC or Northern VA/DC setting. You will apply consultative skills to understand client needs, optimize value, and drive retention and growth across enterprise SaaS customers.

You will own renewal processes, develop deep understandings of customer use cases, and collaborate with product and engineering teams to translate feedback into improvements.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 6–8+ years of enterprise software or SaaS customer success/account management with a proven track record.
• Experience providing product support at the user level.
• Ability to handle multiple priorities in a fast-paced environment.
• Knowledge of publicly available information and social media analysis for enterprise orgs is a plus.

Responsibilities

• Be an expert on Dataminr’s platform with deep understanding of social media analytics.
• Provide user-level support to augment business development across the Corporate Risk vertical.
• Learn client missions and processes to integrate Dataminr into workflows and share best practices.
• Collect feedback and articulate product recommendations for engineering and product teams.
• Develop insights into customer use cases, budget cycles, and key information for renewals.
• Navigate stakeholders in the buying process and influence decision makers.

Skills

Enterprise SaaS CS

Stakeholder management

Account renewals

Product knowledge

Education

Bachelor's degree or equivalent

Job description

Dataminr is seeking a Customer Success Manager to serve as the platform expert for a portfolio of accounts in a hybrid NYC or Northern VA/DC setting. You will apply consultative skills to understand client needs, optimize value, and drive retention and growth across enterprise SaaS customers.

You will own renewal processes, develop deep understandings of customer use cases, and collaborate with product and engineering teams to translate feedback into improvements.