Senior Strategic Customer Success Manager

Responsive

Dallas (TX)

In loco

USD 90.000 - 110.000

Tempo pieno

5 giorni fa

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Vantaggi offerti da questo lavoro

401k with company matching

Professional development (LinkedIn)

4 weeks paid vacation

Paid sick days

Dedicated COVID days

Paid bereavement

Sabbatical after 5 years

Mental Wellness Program

Team events

Health benefits (employee + family)

Descrizione del lavoro

Responsive, formerly RFPIO, leads Strategic Response Management SaaS solutions for major brands. The Customer Success Manager (CSM) owns customer relationships, promotes software adoption, and identifies growth opportunities while ensuring renewal and long-term value for Responsive clients.

The role focuses on reducing churn, driving adoption via Gainsight, and partnering with sales and professional services to expand accounts.

Competenze

3-5 years of customer success management, sales account management or other customer-facing related experience in B2B SaaS organizations.
Experience working with Mid-Market clients, with multiple key account stakeholders.
Experience with customer analytics platforms preferred (ex. Gainsight, ChurnZero).
Experience with Salesforce and/or Gainsight is a plus.
Associate or Bachelor’s degree preferred.

Mansioni

Maintain regular consultative interactions with Responsive customers via email, phone, video calls, and in-person meetings.
Reduce customer churn by building long-term loyalty and trust.
Utilize the Gainsight platform to monitor adoption, keep internal records, and maintain open lines of communication with customers.
Manage and negotiate renewal agreements with current customers.
Drive overall customer satisfaction through surveys, phone conversations, user input sessions or customer advisory board meetings.
Identify additional revenue-generating opportunities through collaboration with various internal Responsive teams.
Engage customers with ongoing training webinars and kick-off meetings.
Train and provide strategic consultancy to the customer’s staff and onboard new Customer Success Managers.