Strategic Enterprise CSM (Remote)

Responsive; Dallas, Kansas City (TX, MO); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

401k

Professional development

Vacation time

Sabbatical after 5 years

Mental Wellness Program

Team events

Health benefits

Family coverage

Job summary

Responsive, formerly RFPIO, is seeking a Customer Success Manager to own strategic enterprise customer relationships, promote software adoption, identify new business opportunities, and build the value of Responsive solutions across the customer lifecycle.

Customer Success Managers act as trusted advisors, providing ongoing support, guiding user adoption, and advocating for customer needs across internal teams, with travel ~10% as needed.

Qualifications

• 3+ years in customer success management, sales account management or customer-facing roles.
• Experience with enterprise or complex multi-stakeholder accounts.
• Experience with customer analytics platforms preferred (e.g., Gainsight).
• Salesforce and/or Gainsight experience is a plus.
• Associate or Bachelor’s degree preferred.

Responsibilities

• Maintain consultative interactions with customers via email, phone, video, and in-person meetings to assess health and usage.
• Reduce churn by building long-term loyalty and trust.
• Use Gainsight to monitor adoption and keep records with open lines of communication.
• Manage and negotiate renewal agreements with current customers.
• Drive customer satisfaction through surveys, conversations, and advisory board input.
• Collaborate with internal teams to optimize engagement plans.
• Identify opportunities for additional revenue and strategic services.
• Plan and execute ongoing training webinars.

Skills

Customer success

Enterprise accounts

Gainsight

Salesforce

Data analysis

Education

Bachelor's degree preferred

Tools

Gainsight

Salesforce

Job description

Responsive, formerly RFPIO, is seeking a Customer Success Manager to own strategic enterprise customer relationships, promote software adoption, identify new business opportunities, and build the value of Responsive solutions across the customer lifecycle.

Customer Success Managers act as trusted advisors, providing ongoing support, guiding user adoption, and advocating for customer needs across internal teams, with travel ~10% as needed.