Strategic CCaaS Account Executive

Cisco Systems, Inc; San Jose (CA); Hybrid; USD 292,000 - 384,000; Full time

Job summary

Cisco’s Collaboration sales organization is seeking a CCaaS Account Executive to serve as a strategic advisor, helping customers navigate complex technology decisions and framing Cisco’s CCaaS portfolio as a transformative customer experience solution.

You will build relationships across IT, lines of business, and executives, lead discovery, design tailored architectures with Solution Engineers, run POCs and POVs, and drive deals from qualification to close.

Qualifications

• 5+ years of SaaS/ Contact center / software sales experience.
• Excellent executive presentation, written and verbal communication skills.
• Return on investment and outcome-based sales experience.

Responsibilities

• Build trusted relationships across the customer buying center, including IT, LOB leaders, and executive stakeholders.
• Lead consultative discovery to uncover business challenges, technical requirements, and desired outcomes.
• Influence customer decision-making by articulating the value of Cisco’s CCaaS solutions.
• Apply deep expertise in CCaaS and adjacent architectures to design tailored, outcome-based solutions.
• Partner with Solution Engineers and cross-functional teams to shape technical strategy and account plans.
• Lead technical discussions, proof of concepts (POCs), and proof of value (POV) engagements.
• Drive complex sales cycles from qualification through proposal and close.
• Develop compelling business cases, proposals, and solution narratives aligned to customer objectives.
• Forecast accurately and contribute to pipeline development and deal progression.
• Leverage market intelligence and competitive insights to differentiate Cisco’s offerings.

Skills

SaaS sales

Executive communication

ROI / value selling

Deal qualification

Travel within US

Job description

Cisco’s Collaboration sales organization is seeking a CCaaS Account Executive to serve as a strategic advisor, helping customers navigate complex technology decisions and framing Cisco’s CCaaS portfolio as a transformative customer experience solution.

You will build relationships across IT, lines of business, and executives, lead discovery, design tailored architectures with Solution Engineers, run POCs and POVs, and drive deals from qualification to close.