CCaaS Account Executive - Drive CX Transformation

020 Cisco Systems, Inc.; San Jose (CA); On-site; USD 292,000 - 384,000; Full time

Job summary

Cisco Systems, Inc. is seeking a CCaaS Account Executive to serve as a strategic advisor, helping customers navigate complex business and technology decisions and position Cisco’s CCaaS portfolio as a driver of customer experience transformation.

You will lead engagements, design tailored solutions, and drive revenue through consultative discovery, POCs/POVs, and compelling business cases, collaborating with cross-functional teams and staying ahead of market and competitive dynamics.

Qualifications

• 5+ years of SaaS/ Contact center / software sales experience.
• Excellent executive presentation, written and verbal communication skills.
• Return on investment and outcome-based sales experience.
• Familiarity with key competitors such as Genesys, Amazon, Five9, InContact, Avaya.
• Some travel throughout the US or within the region.

Responsibilities

• Build trusted relationships across the customer buying center, including IT, LOB leaders, and executive stakeholders.
• Lead consultative discovery to uncover business challenges, technical requirements, and desired outcomes.
• Influence customer decision-making by articulating the value of Cisco’s CCaaS solutions.
• Apply deep expertise in CCaaS and adjacent architectures to design tailored, outcome-based solutions.
• Partner with Solution Engineers and cross-functional teams to shape technical strategy and account plans.
• Lead technical discussions, POCs, and POV engagements.
• Forecast accurately and contribute to pipeline development and deal progression.

Skills

SaaS sales

Executive communication

ROI/Outcome sales

Competitive awareness

Travel flexibility

Job description

Cisco Systems, Inc. is seeking a CCaaS Account Executive to serve as a strategic advisor, helping customers navigate complex business and technology decisions and position Cisco’s CCaaS portfolio as a driver of customer experience transformation.

You will lead engagements, design tailored solutions, and drive revenue through consultative discovery, POCs/POVs, and compelling business cases, collaborating with cross-functional teams and staying ahead of market and competitive dynamics.