Strategic AI Success Manager - Commercial

Anthropic; San Francisco, New York (CA, NY); On-site; USD 200,000 - 265,000; Full time

Job summary

United States Digital Space LLC is seeking a senior Customer Success leader to drive AI adoption and maximize value for Commercial segment customers. You will build strategic relationships, guide customers through Claude capabilities, and optimize usage to realize measurable ROI.

You will partner with sales, product, and engineering to map opportunities, implement change management, and scale engagement across a growing portfolio of enterprises leveraging Claude capabilities.

Qualifications

• 4+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
• Experience driving success across both consumption-based and seat-based business models.
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans.
• Proven track record managing a portfolio of accounts while maintaining strong relationships.
• Cross-functional collaborator who represents the customer in a positive, proactive manner.

Responsibilities

• Build trusting, strategic relationships with key customer decision makers to understand their business objectives and identify opportunities for optimization and expansion.
• Become an expert in Claude capabilities (API, Claude Code, Claude for Enterprise) to guide customers to right solutions.
• Monitor usage patterns and identify optimization opportunities to drive full value from contracted commitments.
• Act as a thought partner, sharing product roadmap updates and engaging Product PMs to align on customer needs.
• Develop and execute change management strategies to drive end-user adoption and enablement across organizations.
• Document and quantify customer value via ROI and impact metrics to build compelling business cases for continued investment.
• Identify new use cases and lines of business to onboard, partnering with Sales for expansion.
• Own the customer lifecycle—from account plans to Quarterly Business Reviews and ongoing value realization.
• Develop scalable engagement strategies and playbooks to scale impact across your portfolio.

Skills

Customer Success

Technical Fluency

AI/ML concepts

Account management

Cross-functional

Communication

Education

Bachelor’s degree

Tools

API Integrations

Job description

United States Digital Space LLC is seeking a senior Customer Success leader to drive AI adoption and maximize value for Commercial segment customers. You will build strategic relationships, guide customers through Claude capabilities, and optimize usage to realize measurable ROI.

You will partner with sales, product, and engineering to map opportunities, implement change management, and scale engagement across a growing portfolio of enterprises leveraging Claude capabilities.